Customer Reviews (100)

Diane Klotz • 2025-03-25T03:59:18.924Z

Generally good, but I'm constantly having to reconnect and sometimes the app won't pull up my battery/charge status even after quitting and restarting several times.

Arman P • 2025-03-25T02:52:36.250Z

Absolutely miserable app. You get an error immediately when opening it for the first time ever. Happened on 3 different devices, including the dealership guy. Do they even test this before publishing? QR scanning fails. It gives you the option to enter a code instead, but the vehicle doesn't provide one. Every time I open the app, I have to login and start the whole ridiculous process over again even though I selected "remember this device". The software doesn't stand up to the brand, for sure.

Alexander Gluzman • 2025-03-25T00:51:19.378Z

clean interface but drains the battery very fast. I assume that is tracking your location way too often. I have to manually stop the background service to save the battery life.

Summary of Key Insights

The Toyota app has a mixed reception. While a significant portion of users (57%) rate it highly (5 stars), a substantial number (24%) express considerable dissatisfaction (1 star). The app's strengths lie in its convenience, remote control features (locking/unlocking, remote start), and providing peace of mind. However, users frequently report connectivity issues, login problems, and dissatisfaction with subscription models and pricing. Battery drain is also a notable concern. The app appears to be inconsistent in its performance, with some users finding it functional and easy to use, while others experience persistent errors and lack of functionality. Overall sentiment is skewed positively due to the high number of 5-star ratings, but the negative reviews highlight critical areas needing improvement. The overall rating is approximately 4.05 based on the provided data.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, assumed to be recent based on the content.
  • Analysis Methods: Manual sentiment analysis and keyword extraction were used to identify recurring themes, pain points, and positive aspects. The star rating distribution was directly extracted from the provided data.

Key User Pain Points

  • Connectivity Issues: Frequent disconnections, inability to connect to the vehicle, and problems with Android Auto are commonly reported. This significantly impacts the core functionality of remote services.
  • Login Problems: Users experience difficulties logging in, being repeatedly logged out, and account lockouts. This is a major barrier to using the app.
  • Subscription Model and Pricing: Dissatisfaction with the subscription model, especially the bundling of desired features (Remote Connect) with unwanted services (Drive Connect, Integrated Streaming), leading to perceived overpricing. Users also mention the expiration of free trials and subsequent loss of functionality.
  • App Functionality Issues: Remote start failing, lock/unlock not working, QR code scanning failing during setup, and general app unresponsiveness are frequently mentioned.
  • Battery Drain: Some users report significant battery drain attributed to the app's background activity.
  • "Internal Server Error": This error is mentioned multiple times as preventing users from adding their vehicles to the app.
  • Lack of Dealer/Toyota Tech Support: Users reported that the dealership or Toyota Tech support were unable to resolve the issues with the app.

Frequently Requested Features

  • Window Control: Users express a desire to be able to remotely operate the vehicle's windows.
  • Option to Keep Car Running After Remote Start Unlock: Users want the option to prevent the car from shutting off when unlocking after a remote start.
  • Lifetime Access Option: Users would prefer a one-time purchase option for full functionality instead of recurring subscriptions.

Strengths and Positive Aspects

  • Convenience: Users appreciate the convenience of remotely locking/unlocking doors, starting the vehicle, and accessing vehicle information.
  • Peace of Mind: The app provides a sense of security by allowing users to check if their doors are locked and receive alerts.
  • Remote Start: Remote start functionality is a popular feature, especially for climate control.
  • Easy to Use (for some): Some users find the app functional and easy to navigate, while others find it difficult.
  • Helpful Reminders: Users find reminders about unlocked doors or open windows helpful.

Prioritized Action Recommendations

  • High Priority:
    • Address Connectivity Issues: Investigate and resolve the root causes of frequent disconnections and Android Auto problems. This is crucial for core functionality.
    • Fix Login Problems: Resolve account lockout issues and improve the login process to ensure a seamless user experience.
    • Resolve "Internal Server Error": This error is blocking new users from adding their vehicles and needs immediate attention.
    • Improve App Stability and Reduce Bugs: Address reported issues with remote start, lock/unlock, and general app responsiveness. Thorough testing before releases is essential.
  • Medium Priority:
    • Re-evaluate Subscription Model: Consider offering more flexible subscription options, such as standalone Remote Connect access, to cater to users' specific needs.
    • Optimize Battery Usage: Reduce background activity to minimize battery drain.
    • Improve QR Code Scanning: Fix the QR code scanning issues during setup.
    • Improve Touch Accuracy: Fix the issue of the app not accurately mapping where the user's finger is touching the screen.
  • Low Priority:
    • Add Window Control Feature: Consider adding remote window operation functionality based on user demand.
    • Implement Option to Keep Car Running: Add an option to prevent the car from shutting off when unlocking after a remote start.

Opportunities for Startup Ideas

  • Predictive Vehicle Maintenance App: An app that uses vehicle data to predict maintenance needs and proactively schedule appointments, potentially integrating with local mechanics or dealerships (beyond just Toyota dealerships).
  • Enhanced Remote Control System: A third-party device/app that offers more granular control over vehicle functions, such as customizable climate control profiles or advanced security features, potentially addressing limitations in the OEM app.
  • Subscription Management Platform for Connected Car Services: An app that aggregates and manages various connected car subscriptions (Toyota, OnStar, etc.), providing a consolidated view of costs and features.

Trends and Observations

  • Inconsistent User Experience: The app's performance varies significantly across users, suggesting potential issues with device compatibility, vehicle model support, or regional differences.
  • Subscription Model Backlash: There's a clear trend of users disliking subscription models, especially when features are bundled with unwanted services.
  • Dependence on Connected Services: Users are increasingly reliant on connected car features, highlighting the importance of a reliable and functional app.
  • Lack of Response from Toyota Support: Multiple users have reported lack of support from Toyota or the dealership regarding the app issues.

Conclusion

The Toyota app has the potential to be a valuable asset for Toyota owners, but its current shortcomings significantly impact user satisfaction. Addressing the connectivity issues, login problems, subscription model concerns, and app stability issues is crucial for improving the overall user experience. A more flexible subscription model and enhanced support are also recommended. By prioritizing these improvements, Toyota can enhance its brand image and build stronger relationships with its customers.

Original App Link

https://play.google.com/store/apps/details?id=com.toyota.oneapp