Customer Reviews (500)

realisanne • 2025-03-26T11:39:45-07:00

I wish iPhone would stop pop ups to buy premium because I bought it on google

BayRidge_Brian • 2025-03-23T09:11:42-07:00

Glitchy app that makes downloading and sharing blood glucose levels nearly impossible. I've come to hate this app

Carohawk • 2025-02-28T10:05:22-07:00

It does everything as described. This is now my go to app for my diabetic tracking.

Summary of Key Insights

MyNetDiary's Diabetes Tracker app is generally well-received, particularly for its comprehensive tracking features and benefits for managing diabetes and weight loss. The app excels in food logging, blood glucose tracking, and integration with other health apps. However, recent updates have introduced usability issues and glitches that have negatively impacted user satisfaction. Users frequently request better integration with fitness trackers, improved food database accuracy, and enhanced reporting features. While many appreciate the free version, some find the subscription model for premium features expensive and express frustration when features they previously paid for are moved behind a subscription. Overall sentiment is positive, but the recent update issues require immediate attention.

Quantitative Metrics:

  • Overall Rating: High (based on the score distribution)
  • 5-Star Reviews: 69.8% (349/500)
  • 4-Star Reviews: 15.2% (76/500)
  • 3-Star Reviews: 3.8% (19/500)
  • 2-Star Reviews: 3.4% (17/500)
  • 1-Star Reviews: 7.8% (39/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Reviews appear to span several years, with a concentration of recent reviews indicating ongoing usage and feedback.
  • Analysis Methods:
    • Sentiment analysis (manual assessment based on review text)
    • Keyword extraction (identifying frequently used words and phrases)
    • Thematic analysis (grouping reviews based on common themes like usability, features, bugs, and pricing)

Key User Pain Points

  • Update Issues: Recent updates have introduced glitches, such as difficulty logging insulin/medication, data loss, app crashes, disappearing data, and keyboard issues. This is a HIGH priority issue, as it directly impacts the core functionality of the app and user trust.
  • Food Database Inaccuracies/Limitations: Users frequently mention inaccuracies in the food database, a limited selection (especially for fresh, non-processed foods, and restaurant meals), and inconsistent food cataloging.
  • Subscription Model Frustration: Users are frustrated when features they previously paid for are moved behind a premium subscription or when they are constantly prompted to upgrade.
  • Difficult Navigation/Usability: Some users find the app difficult to navigate, especially after updates. The "My Health" section and insulin logging have been specifically cited.
  • Exercise Tracking Issues: The built-in exercise tracker is reported to be unreliable, frequently stopping during activities.
  • Reporting limitations: Lack of customization options and difficulties printing/exporting reports for doctors. The small font size on printed reports is also a problem.

Frequently Requested Features

  • Improved Integration with Fitness Trackers: Better integration with Fitbit, Garmin, and other fitness trackers (including syncing steps and other data without requiring a premium subscription).
  • Insulin Calculator/Bolus Advisor: A feature to calculate insulin dosage based on blood glucose levels and carbohydrate intake.
  • Enhanced Food Database: A more comprehensive and accurate food database, including better support for fresh produce, restaurant meals, and international cuisines.
  • Customizable Reports: More flexible reporting options, including the ability to export data to Excel or CSV.
  • Improved Medication Tracking: Simpler and more intuitive medication tracking with reminders.
  • Integration with CGM (Continuous Glucose Monitoring) Systems: Direct integration with CGM systems like Dexcom and Freestyle Libre to automatically import blood glucose readings.
  • Prenatal Meal Plan/Weight Management Options: Specific options for gestational diabetes and pregnancy.
  • Carb Tracking Charts: A carb tracking chart similar to the calorie tracking chart on the dashboard.
  • Ability to track portions of servings (e.g., half or quarter servings).

Strengths and Positive Aspects

  • Comprehensive Tracking: The app offers comprehensive tracking of food, blood glucose, medication, exercise, weight, and other health metrics.
  • Ease of Use (Generally): Many users find the app easy to use and intuitive, especially for basic food logging and blood glucose tracking.
  • Barcode Scanner: The barcode scanner simplifies food entry.
  • Integration with Apple Health: Seamless integration with Apple Health.
  • Customizable Dashboard: The customizable dashboard allows users to prioritize the information that is most important to them.
  • Food Grading System: The food grading system helps users make healthier choices.
  • Helpful for Diabetes Management: Users with diabetes report that the app helps them manage their blood sugar levels, lose weight, and improve their overall health.
  • Excellent Food Database: Many reviews praise the extensive food database.
  • Responsive Customer Support: Some users report positive experiences with customer support, particularly when addressing urgent issues.

Prioritized Action Recommendations

High Priority:

  • Address Update Issues Immediately: Investigate and fix the glitches introduced in recent updates (data loss, app crashes, insulin logging problems, keyboard issues). Release a bug fix update as quickly as possible. Impacts core functionality and user trust.
  • Improve Insulin/Medication Logging: Streamline the insulin and medication logging process, making it more intuitive and less cumbersome. Directly impacts diabetes management.

Medium Priority:

  • Enhance Food Database Accuracy and Breadth: Invest resources into improving the accuracy and completeness of the food database, focusing on fresh produce, restaurant meals, and international cuisines. Implement a system for users to easily report inaccuracies. Improves user experience and data reliability.
  • Improve Fitness Tracker Integration: Allow free syncing with popular fitness trackers like Fitbit and Garmin for steps and exercise data. Increases app value and competitiveness.
  • Improve Reporting: Add more customization options to reports and ensure they are easy to print and export. Address the small font size issue. Enhances communication with healthcare providers.
  • Review Subscription Model: Re-evaluate the subscription model to ensure it is fair and transparent. Avoid moving features that were previously part of a paid app behind a subscription wall. Reduces user frustration and improves perceived value.

Low Priority:

  • Implement Insulin Calculator/Bolus Advisor: Develop an insulin calculator/bolus advisor feature to help users determine appropriate insulin dosages. Adds advanced functionality for insulin-dependent diabetics.
  • Improve Navigation: Re-evaluate and simplify the app's navigation, particularly after updates. Provide clear instructions and tutorials for new features. Enhances user experience and reduces confusion.
  • Add Prenatal Options: Include prenatal meal plans and weight management options for pregnant users. Expands target audience.

Opportunities for Startup Ideas

  • Hyper-Personalized Nutrition Recommendations: Leverage user data to provide highly personalized nutrition recommendations based on their individual health conditions, dietary preferences, and goals.
  • AI-Powered Food Recognition and Logging: Develop an AI-powered feature that can automatically identify foods from photos and log their nutritional information.
  • Meal Planning and Grocery Delivery Integration: Integrate with grocery delivery services to allow users to easily order the ingredients they need for their meal plans.
  • Telehealth Integration: Integrate with telehealth platforms to allow users to easily share their data with their healthcare providers and receive personalized guidance.

Trends and Observations

  • Recent Negative Sentiment: A significant portion of recent reviews express frustration with the app due to bugs and usability issues introduced by recent updates. This highlights the importance of thorough testing before releasing new versions.
  • Recurring Requests: Certain feature requests, such as improved fitness tracker integration and a more accurate food database, have been mentioned repeatedly over time, indicating a persistent need.
  • Value of Free Version: Many users appreciate the functionality of the free version, suggesting that it is a valuable entry point for attracting new users.

Conclusion

MyNetDiary's Diabetes Tracker app is a valuable tool for managing diabetes and promoting healthy habits. However, recent updates have negatively impacted user satisfaction. Addressing the identified pain points, particularly the update issues, and prioritizing the requested features will be crucial for retaining existing users and attracting new ones. Re-evaluating the subscription model and ensuring transparent pricing will also be important for building trust and improving perceived value. By focusing on these key areas, MyNetDiary can solidify its position as a leading diabetes management app.

Original App Link

https://apps.apple.com/us/app/diabetes-tracker-by-mynetdiary/id541478695?uo=2