Customer Reviews (168)

Stephen Brown • 2025-07-20T15:19:51.741Z

easy to use

Colton Heupel • 2025-07-19T15:58:46.130Z

awesome app

Udit Chavda • 2025-07-18T00:53:32.774Z

half the time the receipt fails to upload

Ramp App Review Analysis

1. Summary of Key Insights

Ramp's mobile app is generally well-received, with a strong emphasis on its ease of use and efficiency in managing expenses. The app is praised for simplifying tasks like receipt capture, expense reporting, and transaction tracking. However, some users report issues with login, receipt uploading, and functionality discrepancies compared to the web version. The overall sentiment is positive, as reflected in the high percentage of 5-star reviews.

Key Strengths:

  • Ease of use and intuitive interface
  • Efficient expense tracking and reporting
  • Seamless receipt capture and matching
  • Good integration with the Ramp card

Key Weaknesses:

  • Login issues and app stability
  • Receipt upload failures
  • Limited functionality compared to the web version
  • Delayed verification codes

Overall Sentiment: Positive

Quantitative Metrics:

  • Overall Rating: High (based on the score distribution)
  • 5-Star Reviews: 84.5% (142 out of 168)
  • 4-Star Reviews: 6% (10 out of 168)
  • 1-Star Reviews: 8.9% (15 out of 168)

2. Data & Methodology Overview

  • Data Sample Size: 168 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the content of the reviews.
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on the language used.
    • Keyword Extraction: Identifying frequently used words and phrases to understand common themes and issues.
    • Frequency Analysis: Counting the number of times specific issues or features were mentioned.

3. Key User Pain Points

  • Login Issues: Several users reported being unable to log in, experiencing login loops, or encountering issues with SSO (Single Sign-On) using Azure. Impact: Prevents users from accessing the app and managing their expenses.
  • Receipt Upload Failures: Some users experienced issues with uploading receipts, which is a core function of the app. Impact: Creates frustration and forces users to use alternative methods for expense reporting.
  • Limited Functionality Compared to Web Version: Some users noted that the mobile app lacks the full functionality of the web-based application, particularly for administrators. Impact: Limits the app's usefulness for certain users and tasks.
  • Delayed Verification Codes: Users have reported delays in receiving verification codes, hindering their ability to access and use their cards. Impact: Prevents users from making time-sensitive transactions.
  • App Instability/Crashing: Some users reported that the app rarely opens or won't open at all. Impact: Makes the app completely unusable.

4. Frequently Requested Features

  • Full Functionality Parity with Web Version: Users, especially administrators, want the mobile app to have all the features available on the web platform.
  • More Time Before Receipt Reminders: Users want more time between a purchase and the reminder to upload the receipt, or configurable reminder settings.
  • Offline Mode: Some users implicitly request offline functionality, or at least better handling of network interruptions during receipt uploads.

5. Strengths and Positive Aspects

  • Ease of Use: The most frequently praised aspect of the app is its ease of use and intuitive interface.
  • Efficiency: Users appreciate how the app streamlines expense tracking, receipt capture, and reimbursement requests.
  • Convenience: The app allows users to manage expenses on the go, saving time and effort.
  • Integration with Ramp Card: The seamless integration with the Ramp corporate card is a major selling point.
  • Receipt Capture: The ability to easily take pictures of receipts and automatically match them to transactions is highly valued.
  • Customer Service Responsiveness: Some users specifically mentioned positive experiences with Ramp's customer service team.

6. Prioritized Action Recommendations

High Priority:

  • Fix Login Issues: Address the reported login problems, including SSO issues and login loops. This is a critical issue that prevents users from accessing the app.
  • Improve Receipt Upload Reliability: Investigate and resolve the issues with receipt uploading failures. Ensure a smooth and reliable upload process.
  • Address Delayed Verification Codes: Resolve the issue of delayed verification codes, ensuring timely access for users to their accounts and cards.

Medium Priority:

  • Enhance Mobile App Functionality: Expand the functionality of the mobile app to match the web version, particularly for administrative tasks.
  • Optimize Receipt Reminder Timing: Provide users with more control over the timing of receipt reminders, allowing them to configure the frequency or delay.
  • Improve App Stability: Address reported issues of app instability and crashing, ensuring a reliable user experience.

Low Priority:

  • UI/UX Enhancements: While the UI is generally well-received, continue to refine the user interface and improve the overall user experience based on user feedback.

7. Opportunities for Startup Ideas

  • AI-Powered Receipt Analysis: Develop an AI-powered feature that automatically extracts information from receipts (e.g., vendor, date, amount) to further streamline expense reporting.
  • Automated Expense Policy Enforcement: Implement a feature that automatically enforces company expense policies within the app, flagging transactions that violate the rules.
  • Predictive Spend Analysis: Offer predictive spend analysis based on historical data, helping businesses to forecast and manage their expenses more effectively.
  • Integration with Travel Booking Platforms: Integrate with popular travel booking platforms to automatically import travel expenses and simplify travel reimbursement.

8. Trends and Observations

  • Positive Sentiment Dominance: The vast majority of reviews express positive sentiment, indicating a high level of satisfaction with the app.
  • Focus on Ease of Use: The recurring theme of "easy to use" suggests that Ramp has successfully created a user-friendly experience.
  • Importance of Reliability: The negative reviews highlight the importance of app stability and reliability. Issues like login problems and receipt upload failures can quickly erode user trust.
  • Customer Service Impact: Positive mentions of customer service indicate that Ramp's support team is effectively addressing user issues and improving the overall experience.

9. Conclusion

The Ramp mobile app is a valuable tool for businesses looking to automate their finance processes. Its strengths lie in its ease of use, efficiency, and integration with the Ramp card. However, addressing the reported issues with login, receipt uploading, and functionality parity is crucial to improving the user experience and maintaining a positive reputation. By prioritizing these improvements, Ramp can further solidify its position as a leading finance automation platform. Overall, the app is well-regarded, and targeted improvements can significantly enhance its value proposition.

10. Original App Link

https://play.google.com/store/apps/details?id=com.ramp.android.app&hl=en_US