Customer Reviews (100)

Jessica O'Hara • 2025-03-25T01:41:09.141Z

how to switch my money over

Fredy Gonzalez • 2025-03-24T10:54:49.490Z

There are times when the app does not record the routes.

Cindy Cosby, Century 21 • 2025-03-24T03:51:52.317Z

fantastic program. helps keep track of work miles.

Summary of Key Insights

The Everlance mileage tracker app receives mixed reviews. While a significant portion of users (51%) rate it with 5 stars, praising its ease of use and accuracy, a substantial number of users (22%) give it only 1 star, citing issues with tracking accuracy, billing problems, intrusive ads, and poor customer support. The app's automatic tracking feature, while appreciated, appears to be inconsistent for some users. The paid subscription model is a point of contention, with some users feeling misled or experiencing problems with their subscriptions. Overall sentiment is cautiously positive, but the high number of negative reviews indicates significant areas for improvement.

Key Strengths:

  • Ease of use
  • Accurate mileage tracking (for some users)
  • Helpful for tax deductions and expense tracking
  • Good for independent contractors and rideshare drivers

Key Weaknesses:

  • Inconsistent automatic tracking
  • Billing and subscription issues (unwanted charges, difficulty canceling)
  • Poor customer support (long wait times, unhelpful responses)
  • Intrusive ads and permissions
  • App errors and bugs (receipt upload broken, location search issues)
  • High cost for features
  • Lack of dark mode

Overall Sentiment: Cautiously Positive

Quantitative Metrics:

  • Overall Rating: Not explicitly calculated, but based on the distribution it would be around 3.7 stars.
  • Score Distribution:
    • 5-star: 51%
    • 4-star: 9%
    • 3-star: 10%
    • 2-star: 8%
    • 1-star: 22%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number and content of the reviews.
  • Analysis Methods: Manual review and thematic analysis of user reviews to identify recurring themes, sentiment, and feature requests. Keyword extraction to quantify frequency of specific issues.

Key User Pain Points

  • Tracking Inaccuracies: The most significant pain point is the app's inconsistent ability to accurately track mileage automatically. Many users report missed trips, incorrect locations, and the app starting/stopping trips prematurely. This undermines the core functionality of the app.
  • Billing and Subscription Issues: Users frequently complain about unexpected charges, difficulty canceling subscriptions, and being charged for features they didn't receive. Some users report being forced into subscriptions without their consent.
  • Poor Customer Support: A lack of responsive and helpful customer support is a recurring theme. Users report long wait times, being disconnected, and receiving inadequate assistance with their issues.
  • App Bugs and Errors: Several users report specific bugs, such as the receipt upload button not working, location search failing, and the app crashing.
  • Intrusive Ads and Permissions: Some users are turned off by the number of ads or the app requesting unnecessary permissions.
  • Battery Drain: Some users report the app draining their phone's battery, especially when auto-tracking is enabled.

Frequently Requested Features

  • Dark Mode: A significant number of users specifically request a dark mode option.
  • Improved Location Search: Users want the ability to easily search for and select locations, even if they've been to them before. They also want to be able to select locations on a map with a pin.
  • More Control Over Notifications: Users want more granular control over the types and frequency of notifications they receive.
  • Manual Trip Editing Improvements: Users want more flexibility in manually adding and editing trips, including the ability to adjust start and end points on the map.
  • Option to Exclude Images from Reports: Users want the option to exclude images of receipts from downloaded reports to reduce file size.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to use and navigate, especially for basic mileage tracking.
  • Automatic Tracking (When it works): The automatic mileage tracking feature is highly valued when it functions correctly.
  • Tax Deduction Assistance: Users appreciate the app's ability to help them track mileage and expenses for tax purposes.
  • Report Generation: The report generation feature is praised for making tax filing easier.
  • Expense Tracking: The ability to track expenses alongside mileage is seen as a valuable feature.
  • Good for Specific Use Cases: The app is considered particularly useful for independent contractors, rideshare drivers, and those needing to track mileage for work.

Prioritized Action Recommendations

High Priority:

  • Improve Tracking Accuracy: Investigate and address the reported issues with inaccurate mileage tracking. This is the core functionality of the app and must be reliable.
  • Address Billing and Subscription Issues: Review the billing process, make it easier to cancel subscriptions, and ensure users are only charged for the features they receive. Implement clearer communication about pricing and trial periods.
  • Improve Customer Support: Increase support staff, reduce wait times, and provide better training to support agents to resolve user issues effectively.
  • Fix App Bugs: Prioritize and fix the reported bugs, such as the receipt upload issue and location search problems.

Medium Priority:

  • Implement Dark Mode: Add a dark mode option to improve user experience, especially in low-light conditions.
  • Enhance Notification Controls: Provide more granular control over notifications within the app settings.
  • Improve Manual Trip Editing: Allow users to easily adjust start and end points on the map when manually adding or editing trips.
  • Optimize Battery Usage: Investigate and address the reported battery drain issues.

Low Priority:

  • Option to Exclude Images from Reports: Add an option to exclude images from downloaded reports.
  • Review Ad Strategy: Re-evaluate the ad strategy to minimize intrusiveness and avoid deterring potential users.

Opportunities for Startup Ideas

  • Mileage Tracking App with Guaranteed Accuracy: Develop a mileage tracking app that offers a guarantee of accuracy, potentially using a combination of GPS and other sensors.
  • Transparent and Ethical Subscription Model: Create a subscription-based app with a completely transparent pricing structure and easy cancellation process.
  • AI-Powered Mileage and Expense Classifier: Develop an app that uses AI to automatically classify mileage and expenses based on user behavior and patterns.
  • Mileage Tracking App with Built-in Tax Filing Assistance: Integrate tax filing directly into the app, providing users with personalized guidance and support.

Trends and Observations

  • Subscription Model Concerns: The shift towards a subscription model has generated negative sentiment among some users.
  • Importance of Reliability: Users highly value reliability and accuracy in a mileage tracking app. Inconsistent performance can lead to frustration and churn.
  • Customer Support Impact: Positive customer support experiences can significantly improve user satisfaction, while negative experiences can lead to negative reviews and churn.
  • Feature Parity Across Platforms: Ensure a consistent experience across Android and iOS platforms, addressing any platform-specific bugs or issues.

Conclusion

The Everlance mileage tracker app has the potential to be a valuable tool for users, but it's currently held back by issues with tracking accuracy, billing practices, customer support, and app bugs. Addressing these issues should be the top priority. Implementing requested features like dark mode and improved location search can further enhance the user experience. Overall, a focus on reliability, transparency, and customer satisfaction is crucial for the long-term success of the app. A recommendation is to focus on improving the core functionality (tracking accuracy) and customer service before adding new features.

Original App Link

https://play.google.com/store/apps/details?id=com.everlance