Customer Reviews (500)

Black ngas • 2025-03-21T18:45:44-07:00

It keeps me on the loading screen and i cannot play the game

the super cool gamer • 2025-03-21T12:04:01-07:00

The trial mode is alright but I am a little upset you have to pay $14.99 to get the full game but other than that it is alright

Goopiggyfan • 2025-03-20T16:21:25-07:00

The first time I played hello neighbor was when I was 4 but now I’m 10 years old I have 14 achievements in this game and it was fun

Summary of Key Insights

  • Hello Neighbor on iOS has a mixed reception, with a significant number of users enjoying the game's nostalgic value and unique gameplay. However, the in-app purchase model, bugs, and performance issues are major sources of frustration. The overall sentiment leans positive, but the negative aspects significantly impact the user experience for many.
  • Strengths: Nostalgic value, engaging gameplay, unique horror experience (for some).
  • Weaknesses: High cost for full game access, frequent bugs and glitches, performance issues (lag, crashes), control issues, aggressive ads (for some users), and save data loss.
  • Overall Rating: Weighted average is approximately 4.0.
  • Score Distribution: 5-star (46.8%), 4-star (18.2%), 3-star (13.2%), 2-star (6.6%), 1-star (15.2%).

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Reviews appear to be from a range of dates, including recent ones (2024) and older ones, suggesting an ongoing collection.
  • Analysis Methods: Sentiment analysis was performed based on star ratings and review content. Keyword extraction was used to identify frequently mentioned issues, requested features, and positive aspects. Manual review of individual comments was conducted to understand the context and nuances of user feedback.

Key User Pain Points

  • High Cost of Full Game: The most frequent complaint is the $14.99 price tag for unlocking Acts 2 and 3. Many users, especially younger players, feel this is too expensive for a mobile game and prefer a free model with ads or a lower price point.
  • Bugs and Glitches: Numerous reviews mention bugs, including getting stuck, items clipping through objects, doors not opening, physics issues, and game crashes, leading to frustration and progress loss. Specific bugs are mentioned in act 3 in the shopping mini game.
  • Performance Issues: Lag and crashing are frequently reported, especially on older devices, hindering gameplay.
  • Control Issues: Some users find the controls clunky or unresponsive, making it difficult to perform actions accurately. There were complaints about the change in controls.
  • Save Data Loss: Several users report losing their progress after saving and quitting the game, a significant source of frustration.
  • Ads: Some users reported the presence of ads even after purchasing the full game, which is perceived as unfair.
  • Payment Issues: Some users reported purchasing act 2 and 3 but not receiving them.

Frequently Requested Features

  • Free Full Game/Lower Price: The most common request is to make the full game free or significantly reduce the price of unlocking Acts 2 and 3.
  • Hello Neighbor 2 on Mobile: Many users express interest in a mobile port of Hello Neighbor 2.
  • Bug Fixes: Users consistently ask for bug fixes and performance improvements.
  • Improved Controls: Some users request the option to revert to older control schemes or customize the controls.
  • Alpha versions: Some users have asked for alpha versions to be added to mobile
  • Halloween update: Some users have asked for the Halloween update to be brought back.
  • Mod support: Some users have asked for mod support on mobile.
  • Practice mode: Some users want a practice mode without the neighbor being able to see them.

Strengths and Positive Aspects

  • Nostalgic Value: Many long-time fans express nostalgia for the game, recalling playing it in their childhood.
  • Engaging Gameplay: Users appreciate the puzzle-solving and stealth elements, finding the game fun and addictive.
  • Unique Horror Experience: While not universally considered scary, some users enjoy the game's suspenseful atmosphere and the challenge of outsmarting the AI.
  • Good Quality: Some users praise the game's quality, graphics, and lack of ads (though this is inconsistent).
  • Adaptive AI: While some criticize the AI, others appreciate its ability to learn from player actions and adapt its behavior.

Prioritized Action Recommendations

High Priority:

  • Address Bugs and Glitches: Implement rigorous testing and bug fixing, focusing on frequently reported issues like getting stuck, item clipping, and doors not opening.
  • Optimize Performance: Improve performance to reduce lag and crashing, especially on older devices. Consider device-specific optimizations.
  • Resolve Save Data Loss Issue: Investigate and fix the save data loss bug to prevent users from losing their progress.
  • Review and Adjust Pricing: Re-evaluate the pricing model for unlocking Acts 2 and 3. Consider offering a lower price point, a free model with ads, or a subscription option.
  • Investigate Payment Issues: Resolve issues with users purchasing act 2 and 3 but not receiving them.

Medium Priority:

  • Improve Controls: Offer customizable controls or the option to revert to older control schemes.
  • Address Ad Complaints: Ensure that users who have purchased the full game do not experience ads.
  • Enhance AI: Fine-tune the AI to address complaints about "spider sense" and predictable behavior.

Low Priority:

  • Consider Mobile Port of Hello Neighbor 2: Evaluate the feasibility and demand for a mobile version of Hello Neighbor 2.
  • Add Requested Features: Consider adding features like difficulty settings, ghost mode, or a practice mode based on user feedback and development resources.

Opportunities for Startup Ideas

  • Mobile Game Optimization Service: A service that helps game developers optimize their mobile games for performance and bug fixes, specifically targeting older devices.
  • In-App Purchase Alternatives: A platform that offers alternative in-app purchase models, such as subscription-based access or tiered pricing, to make games more accessible.
  • Nostalgia-Focused Game Remastering: A studio that specializes in remastering classic games for mobile devices, focusing on preserving the original experience while addressing modern performance and usability issues.

Trends and Observations

  • Language Preferences: A significant number of reviews are written in Russian, indicating a strong user base in Russia or Russian-speaking regions.
  • Nostalgia Trend: Many users mention playing the game in their childhood, suggesting a strong nostalgic appeal.
  • Pricing Sensitivity: Users are highly sensitive to the price of in-app purchases, especially for mobile games.
  • Bug Reporting: Users are quick to report bugs and glitches, highlighting the importance of thorough testing and ongoing maintenance.

Conclusion

Hello Neighbor on iOS has a solid foundation with engaging gameplay and nostalgic appeal. However, the high cost of unlocking the full game, frequent bugs, and performance issues are significant barriers to user satisfaction. Addressing these pain points through bug fixes, performance optimization, and a more accessible pricing model is crucial for improving the overall user experience and maximizing the game's potential.

Original App Link

https://apps.apple.com/us/app/hello-neighbor/id1386358600?uo=2