Customer Reviews (100)

Pramod Kumar • 2025-07-06T01:43:02.347Z

jay jagannath

Mantu Dip • 2025-06-29T10:45:53.200Z

Worst app and worst service, They are just taking money. Please stop using this app. Sri mandir is better app. Please block this app in play store.

VIVEK SINHA • 2025-06-26T17:33:31.144Z

I booked a puja on [21/06/2025] via your app and made a payment of ₹[872]. However, the puja has not been performed even after 5 days, as stream videos link not provided on Puja date and Puja Videos still not provided. Please process a refund immediately or schedule the Puja at earliest on good thithi. I am chasing with your team for videos and stream videos link from last 5 days.

Summary of Key Insights

The DevDham app aims to provide a digital platform for accessing temples, pujas, and devotional content. However, the app suffers from significant issues related to service reliability, customer support, and transparency. While some users report positive experiences with clear videos and satisfying puja experiences, a substantial portion of users express strong dissatisfaction, citing issues such as unfulfilled puja promises, lack of communication, and suspected fraudulent practices. The overall sentiment is mixed but leans negative due to the high number of 1-star reviews.

Key Strengths:

  • Clear videos (reported by some users)
  • Convenience of online puja participation (for some users)

Key Weaknesses:

  • Unreliable service: Pujas not performed as promised, videos not provided, prasad not delivered.
  • Poor customer support: Lack of responsiveness, unhelpful communication.
  • Lack of transparency: Doubts about whether pujas are actually performed.
  • Suspicions of fraudulent activity: Users feeling cheated out of their money.

Overall Rating: The app's average rating is skewed by a large number of both 1-star and 5-star reviews, indicating a highly polarized user experience.

Score Distribution:

  • 1-star: 51%
  • 2-star: 3%
  • 3-star: 0%
  • 4-star: 3%
  • 5-star: 43%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: The reviews are current as of the date of analysis.
  • Analysis Methods: Sentiment analysis was conducted based on review text and star ratings. Keyword extraction was used to identify frequently mentioned issues, requested features, and positive aspects. Reviews were manually categorized to identify recurring themes and pain points.

Key User Pain Points

  • Unfulfilled Puja Promises: Many users report booking and paying for pujas that were not performed as promised. This includes missing live streams, delayed or missing videos, and non-delivery of prasad.
  • Poor Customer Support: A significant number of users complain about the lack of responsiveness from customer support, particularly on WhatsApp. They report difficulty getting updates on their bookings or resolving issues.
  • Lack of Transparency/Suspected Fraud: Some users express doubts about whether the pujas are actually performed, suggesting the app is a scam. They feel they are being cheated out of their money.
  • Technical Issues: Some users report issues with the app itself, such as bookings not showing up or the app not working at all.
  • Incorrect Information: Some users noted incorrect pronunciation of Gotra or changing the Pooja Sthal at the last moment.

Frequently Requested Features

  • Improved Customer Support: Users consistently request a more responsive and helpful customer support system, including a phone number for direct contact.
  • Real-time Puja Updates: Users want real-time updates on the status of their pujas, including confirmation of performance and estimated delivery times for videos and prasad.
  • Clearer Communication: Users want better communication regarding puja schedules, potential delays, and the reasons for any issues.
  • Guaranteed Prasad Delivery: Users want assurance that prasad will be delivered as promised.

Strengths and Positive Aspects

  • Clear Videos: Some users appreciate the clarity of the puja videos, which makes them feel more connected to the experience.
  • Convenience: The app offers the convenience of participating in pujas from home, which is particularly valuable for those unable to travel to temples.
  • Knowledgeable Panditjis: A few users have praised the pandits performing the pujas, describing them as knowledgeable and experienced.

Prioritized Action Recommendations

High Priority:

  • Improve Customer Support: Implement a responsive and reliable customer support system. Provide a phone number for direct contact and ensure timely responses to WhatsApp messages.
  • Ensure Puja Fulfillment: Prioritize fulfilling puja promises. Implement quality control measures to ensure pujas are performed as scheduled and videos/prasad are delivered promptly.
  • Increase Transparency: Provide clear and consistent communication regarding puja schedules, potential delays, and the reasons for any issues. Offer proof of puja performance, such as detailed videos or photos.
  • Address Technical Issues: Fix any technical issues with the app, such as bookings not showing up or the app not working correctly.

Medium Priority:

  • Improve Prasad Delivery: Partner with a reliable delivery service to ensure timely and accurate prasad delivery. Provide tracking information to users.
  • Enhance Video Quality: Ensure that puja videos are of high quality and clearly show the puja being performed.
  • Address Name/Gotra Issues: Implement a system to verify and correct name and gotra information before pujas are performed.

Low Priority:

  • Add More Temples/Deities: While expanding the selection of temples and deities is desirable, it should not be prioritized over addressing the core issues of service reliability and customer support.

Opportunities for Startup Ideas

  • Enhanced Puja Verification System: A third-party service that verifies the performance of online pujas, providing independent confirmation to users.
  • Reliable Prasad Delivery Network: A specialized delivery network focused on the safe and timely delivery of prasad from temples to devotees.
  • AI-Powered Customer Support for Religious Services: An AI-powered chatbot that can answer common questions about pujas, temples, and devotional practices, freeing up human support staff to handle more complex issues.

Trends and Observations

  • Polarized Sentiment: The high number of both 1-star and 5-star reviews suggests a highly inconsistent user experience.
  • Language Preference: Most reviews are in English and Hindi, indicating the app's target audience.
  • Shift in Sentiment: Negative reviews often mention previous positive experiences, suggesting a decline in service quality over time.

Conclusion

The DevDham app has the potential to be a valuable resource for devotees seeking to connect with temples and participate in pujas online. However, the app's current reputation is significantly damaged by unreliable service, poor customer support, and suspicions of fraudulent activity. Addressing these issues is crucial to restoring user trust and achieving the app's vision of projecting India as a "Vishwa Guru" through its spiritual heritage. The primary focus should be on ensuring puja fulfillment, improving communication, and providing reliable customer support. Without these improvements, the app is unlikely to succeed.

Overall Recommendation: The app requires significant improvements in service reliability, customer support, and transparency before it can be recommended to users.

Original App Link

https://play.google.com/work/apps/details?id=com.mandirs.devdarshan