Customer Reviews (100)

Blake McCorkle • 2025-08-15T00:22:35.745Z

Ever since the recent update, the keyboard has a seizure, making it impossible to send a message. But the exec board who manages this doesn't have quality devs in house, because that costs money, so they contract out piece meal to fix issues. I'll rerate when you fix the app

Bob Mitchell • 2025-08-15T00:13:26.503Z

One of the worst coded apps I've used. The app constantly restarts and just runs extremely slow. If you look at any other app it'll restart, so no going between 2 apps.

Luis Bonilla • 2025-08-14T20:25:24.468Z

the app is good but there is no way to look at who you liked to send them a message. Need to add a way to do that.

Summary of Key Insights

Feeld, while aiming to be an open-minded dating app, suffers from significant technical issues and monetization strategies that heavily impact user experience. The app is plagued by bugs, crashes, and slow performance, leading to widespread frustration. Many users feel the app is a "money grab" due to limited functionality without a paid subscription and issues with subscription management. While some users appreciate the app's purpose and community, the overwhelming negative feedback focuses on its poor execution.

  • Overall Sentiment: Overwhelmingly negative due to technical issues and perceived unfair monetization.
  • Key Strengths: The concept of an open-minded dating app and the community it aims to foster.
  • Key Weaknesses: Numerous technical issues (bugs, crashes, slow performance), aggressive monetization strategies, poor customer support, and concerns about fake profiles.
  • Overall Rating: The review breakdown indicates a very poor rating, with a majority (65%) giving a 1-star rating.
  • Score Distribution: 1-star: 65%, 2-star: 17%, 3-star: 11%, 4-star: 2%, 5-star: 5%

Data & Methodology Overview

  • Data Sample Size: 100 reviews.
  • Time Frame: Not explicitly stated, but likely covers recent updates given the frequent mentions of "recent update" in the reviews.
  • Analysis Methods: Qualitative analysis focusing on identifying recurring themes, sentiment, and feature requests from user reviews. No automated sentiment analysis was performed; the sentiment was determined through careful reading and interpretation of the reviews.

Key User Pain Points

  • Technical Issues:
    • Bugs and Crashes: The most frequent complaint. Users report constant crashes, restarts, and general instability.
    • Slow Performance: App is described as "slow," "laggy," and "unresponsive."
    • Login Issues: Users report difficulty signing up, logging in, and verifying accounts.
    • Message Glitches: Problems with sending, receiving, and viewing messages.
    • Profile Saving Issues: Inability to save or update profile information.
  • Monetization Issues:
    • Limited Free Functionality: Users feel the app is unusable without a paid subscription.
    • "Pay-to-Play" Perception: Users believe matching is nearly impossible without paying for "pings" or a Majestic subscription.
    • Subscription Problems: Issues with subscriptions not being applied, difficulty canceling, and unexpected charges.
  • Customer Support:
    • Unresponsive Support: Users report difficulty getting help from customer support, often receiving only automated responses.
  • Matching and User Base:
    • Fake Profiles: Concerns about the prevalence of fake or inactive profiles.
    • Lack of Matches: Users report difficulty finding matches, even with paid features.
    • Ghosting: Users complain about frequent ghosting and users leaving chats.
  • App Bans: Users report being banned without explanation or rule violations.
  • UI/UX issues: Poorly designed UI, unintuitive features, and issues with distance settings.

Frequently Requested Features

  • Improved Matching System: A better way to see who liked them and a more effective matching algorithm.
  • More Free Features: More functionality available without a paid subscription.
  • Better Customer Support: Faster and more helpful responses from customer support.
  • Ability to Report Fake Profiles: A more effective system for identifying and removing fake profiles.
  • More Photos: Increase the number of photos allowed on profiles.
  • More City Options: Expanding the number of cities available for exploration.
  • Improved Age Verification: A secondary age verification method.

Strengths and Positive Aspects

  • Concept and Community: The idea of an open-minded dating app is appealing to many users. Some users appreciate the community and the potential for finding like-minded individuals.
  • No Ads: The absence of ads is a positive aspect for some users.
  • Open-minded Audience: Some users find the audience on Feeld to be more open-minded than on other dating apps.

Prioritized Action Recommendations

  • High Priority:
    • Fix Critical Bugs and Crashes: Address the most frequent and severe technical issues causing app instability.
    • Improve App Performance: Optimize the app for speed and responsiveness.
    • Address Subscription Issues: Resolve problems with subscription management, billing, and feature access.
    • Enhance Customer Support: Provide faster, more helpful, and personalized customer support.
  • Medium Priority:
    • Improve Matching Algorithm: Enhance the matching system to provide more relevant matches.
    • Combat Fake Profiles: Implement measures to detect and remove fake profiles.
    • Refine Monetization Strategy: Re-evaluate the balance between free and paid features to avoid alienating free users.
    • Address UI/UX Issues: Improve the app's design and usability based on user feedback.
  • Low Priority:
    • Add More Profile Customization Options: Allow users to add more photos and customize their profiles further.
    • Expand City Options: Add more cities to the exploration feature.

Opportunities for Startup Ideas

  • Dating App with Robust Verification: A dating app that prioritizes identity verification to minimize fake profiles and enhance user safety.
  • Community-Driven Dating App: A dating app that focuses on building a strong community with active moderation and support.
  • Subscription Management Tool for Dating Apps: A service that helps users manage their subscriptions across multiple dating apps, ensuring they are not overcharged or paying for unused services.
  • Dating App Focused on Technical Excellence: An app that prioritizes stability, performance, and a bug-free experience, contrasting with the common issues in existing dating apps.

Trends and Observations

  • Negative Sentiment Trend: Reviews indicate a worsening user experience over time, with recent updates often cited as the cause of new problems.
  • Recurring Technical Issues: The same bugs and performance issues are reported repeatedly over time, suggesting a lack of effective bug fixing and quality assurance.
  • Monetization Backlash: Users are increasingly critical of the app's monetization strategies, perceiving them as overly aggressive and unfair.
  • Language Preferences: One review mentioned that changing the phone settings to English fixes the app's issues, suggesting a potential problem with localization or support for other languages.

Conclusion

Feeld faces significant challenges due to its technical issues, aggressive monetization, and poor customer support. While the concept of an open-minded dating app is promising, the app's execution falls short, leading to widespread user dissatisfaction. To improve, Feeld must prioritize fixing critical bugs, improving performance, and addressing subscription issues. Refinements to the matching algorithm, monetization strategy, and customer support are also crucial. Without these improvements, Feeld risks losing users to alternative dating apps that offer a more stable and user-friendly experience. The overall recommendation is to focus on technical improvements and a fairer monetization strategy before adding new features.

Original App Link

https://play.google.com/work/apps/details?id=co.feeld