It came around nicely during the pandemic and really just saved the day — prior to that I had both yoga studio and equinox memberships lol. I’ve just continued my alo moves subscription since and credit the app coming during a time of isolation for improving my personal yoga and general fitness practice :) And yes the instructors are all top notch - some of whom I knew and whose live attended I had attended! Love it. Just keep adding class and don’t stop what y’all are doing.
Amazing workouts and many variety of activities
Tracking of completed classes is not accurate, have to go to calendar and click on each day to see which classes I’ve done. Very poorly functioning app.
Alo Moves is a well-regarded app with a strong base of loyal users who appreciate its diverse workout options, high-quality instructors, and calming aesthetic. However, the app suffers from significant technical issues and usability problems that detract from the user experience. Many users experience glitches, freezes, and difficulties with core functionalities like casting, downloading, and search. Customer service responsiveness is also a recurring concern. While the content is praised, the app's technical shortcomings and customer service issues present significant challenges.
Key Strengths:
Key Weaknesses:
Overall Sentiment and Quantitative Metrics:
| Priority | Issue | Recommendation |
|---|---|---|
| High | Technical Glitches and Freezes | Invest heavily in bug fixes and performance improvements to address the frequent crashes, freezes, and unresponsiveness. Prioritize app stability. |
| High | Search and Filtering Issues | Redesign the search functionality and filtering options to allow users to easily find specific classes based on style, instructor, duration, intensity, equipment, and body part focus. |
| High | Subscription/Access Problems | Fix issues related to subscription recognition and access to paid content. Ensure that users can easily access the content they have paid for. |
| High | Customer Service Responsiveness | Improve customer service response times and provide more helpful and effective support. Consider adding live chat support or a comprehensive FAQ section. |
| Medium | Connectivity Problems (AirPlay/Chromecast) | Investigate and resolve the issues with AirPlay and Chromecast connectivity to ensure a stable and reliable streaming experience. |
| Medium | Apple TV App Issues | Overhaul the Apple TV app to improve its functionality, stability, and feature parity with the mobile app. |
| Medium | Navigation and Usability Issues | Improve the app's navigation and usability, making it easier for users to track their progress, manage saved classes, and find the content they are looking for. Add 'recently played' or 'continue watching' features. |
| Medium | Music Issues | Provide more control over music playback, including the ability to play personal music and adjust the volume of the instructor's voice relative to the music. |
| Low | Add Closed Captions/Subtitles | Implement closed captions or subtitles for all classes to improve accessibility. |
| Low | Improve App Organization | Implement playlist creation or allow users to create folders for saved classes. |
Alo Moves has a strong foundation with its diverse content and high-quality instructors. However, the app's technical issues and usability problems are holding it back from reaching its full potential. Addressing these issues should be a top priority. Improving customer service responsiveness and resolving device-specific problems are also crucial. By focusing on these areas, Alo Moves can significantly improve the user experience and strengthen its position in the competitive fitness app market.