Customer Reviews (500)

Paxley D. • 2025-03-22T13:15:42-07:00

This game is soooo fun and I love how you can do everything on it but literally EVERY SINGLE TIME it glitches and even when I’m playing it for like 7 seconds it glitches 🥲🥲.

me to put my nickname • 2025-03-15T05:54:43-07:00

This game is so fun, but why can’t we save our work? We can’t even store the pictures that we took y’all need to put more to this game. It’s very good but I don’t think we will remember what work we did before but y’all still did a good job this game is amazing but please add more to it👍🏾👍🏾😀😀😀😀 The game is so good and also another complaints when I want to color my hair and I’m just coloring it. It was just glitch. The glitch will look pink and I have to get out of the app and get back in to play it again please fix the glitch when I’m coloring my hair, also this game is so good. Please play the game but don’t color your hair too long or it will glitch.❤️😅😅🎉❤️

Ja Riyah-renay • 2025-03-08T21:39:54-07:00

The screen glitch bad to where you can’t touch the screen

Summary of Key Insights

Toca Hair Salon 3 is generally well-received, particularly for its creative freedom, diverse character options, and lack of third-party advertising. However, significant technical issues, specifically recurring glitches and crashes, negatively impact the user experience. Many users also find the gameplay repetitive and request additional features to enhance engagement. The sentiment is mixed, with a large number of 5-star reviews offset by persistent bug reports that lead to lower ratings.

  • Strengths: Creative freedom, diverse characters, no ads, entertaining for children.
  • Weaknesses: Frequent glitches/crashes, repetitive gameplay, lack of save function, character movement is distracting, limited styling options (e.g., ponytails, buns).
  • Overall Sentiment: Positive leaning, but significantly impacted by technical issues.
  • Overall Rating: Based on the provided score distribution, the average rating is around 4.0 stars.
  • Score Distribution: 5-star (36.2%), 4-star (26.8%), 3-star (14.6%), 2-star (8.8%), 1-star (13.6%).

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews span several years, from before 2019 to late 2023.
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on language used.
    • Keyword Extraction: Identifying frequently mentioned words and phrases related to bugs, features, and overall experience.
    • Thematic Analysis: Grouping related issues and requests into broader themes.

Key User Pain Points

  • Glitches and Crashes: The most prevalent issue, often described as screen freezing, turning pink/black, or the app closing unexpectedly. This frequently occurs when using the hair dye tool, particularly the small spray can. Impact: Frustration, loss of progress, and a sense of wasted money.
  • Character Faces Distorted: A recurring bug causing character faces to appear warped or disfigured, specifically affecting eyebrows, mouths, and chin areas. Impact: Creepy or unsettling experience, hindering enjoyment.
  • App Not Loading: Some users report the app getting stuck on the loading screen, preventing them from playing. Impact: Complete inability to use the paid app.
  • Repetitive Gameplay: Users find the core gameplay loop (cutting, coloring, styling) becomes monotonous after a short period. Impact: Reduced long-term engagement.
  • Lack of Save Function: The inability to save creations is a common complaint. Impact: Frustration from losing work and inability to revisit favorite styles.
  • Character Movement: Users find that the constant movement of the characters makes it difficult to style the hair accurately. Impact: Frustration and difficulty achieving desired styles.

Frequently Requested Features

  • Save Functionality: The ability to save and revisit created hairstyles.
  • More Styling Options: Requests for ponytails, buns, braids, and dreadlocks.
  • Makeup and Spa Features: Adding makeup application and other spa-related activities.
  • Customer Requests/Challenge Mode: Implementing a system where customers request specific hairstyles or looks, adding a goal-oriented element.
  • Ability to Turn Characters Around: Allowing users to rotate characters to style the back of their hair more easily.
  • More Character Variety: Adding new characters to avoid repetition.
  • More Clothing/Accessories: Expanding the selection of clothing and accessories.

Strengths and Positive Aspects

  • Creative Freedom: Users appreciate the open-ended nature of the game, allowing them to create any style they desire.
  • Diverse Characters: The inclusion of diverse skin tones, hair types (including kinky hair), and gender-neutral options is praised.
  • No Ads/IAPs: The absence of third-party advertising and in-app purchases is a significant advantage.
  • Entertaining for Children: Many parents and children enjoy the game's simple mechanics and creative potential.
  • Relaxing/Stress-Relieving: Some users find the game relaxing and a good way to de-stress.
  • Offline Play: The ability to play without Wi-Fi is beneficial for travel or situations with limited connectivity.

Prioritized Action Recommendations

High Priority:

  • Bug Fixes (Glitches/Crashes): Investigate and resolve the reported glitches and crashes, particularly those related to the hair dye tool and character faces. This is the most critical issue affecting user experience.
  • Loading Screen Issue: Address the problem of the app getting stuck on the loading screen.

Medium Priority:

  • Implement Save Functionality: Add a feature that allows users to save their creations within the app.
  • Reduce Character Movement: Provide an option to minimize or disable character movement during styling.
  • Add More Styling Options: Expand the range of hairstyles and tools available, such as ponytails, buns, and dreadlocks.

Low Priority:

  • Incorporate Customer Requests/Challenge Mode: Consider adding a mode where customers request specific styles to provide more structured gameplay.
  • Expand Character Variety: Add new characters and customization options to keep the game fresh.
  • More Clothing/Accessories: Increase the selection of clothing and accessories.

Opportunities for Startup Ideas

  • Subscription-Based Styling App: A styling app with a monthly subscription that provides access to new hairstyles, characters, and tools, as well as community features where users can share their creations and get feedback.
  • AI-Powered Hairstyle Recommendation: An app that uses AI to suggest hairstyles based on a user's face shape, hair type, and personal preferences.
  • Virtual Salon Community: An online platform where users can create and share virtual hairstyles, participate in styling competitions, and connect with other stylists.

Trends and Observations

  • Consistent Bug Reports Over Time: The glitch/crash issues have been reported consistently over several years, suggesting a long-standing problem that hasn't been fully addressed.
  • Feature Requests Focus on Engagement: Users are primarily requesting features that would add more depth and structure to the gameplay, suggesting a desire for a more engaging experience.
  • Positive Sentiment Despite Issues: Even with the technical problems, many users express overall positive sentiment, indicating that the core concept of the game is strong.

Conclusion

Toca Hair Salon 3 has a solid foundation with its creative freedom and diverse options. However, its potential is undermined by persistent technical issues that need to be addressed urgently. By prioritizing bug fixes and implementing frequently requested features, Toca Boca can significantly improve user satisfaction and engagement, ensuring the app remains a popular choice for creative play.

Original App Link

https://apps.apple.com/us/app/toca-hair-salon-3/id1119482395?uo=2