Customer Reviews (4)

Pawel Dykas • 2025-09-24T11:24:33.524Z

Piękny przykład jak spieprzyć coś dobre co dobrze działało... Nawet zalogować się graniczy z cudem... Aplikacja napotkała na nieoczekiwany problem... Automat też możecie pogonić gdzie pieprz rośnie.. Nie można zapłacić kartą ani z aplikacji ani z maila... jaka piękna tragedia...

Bombel Here • 2025-09-15T00:50:53.410Z

Opcja opłacania faktur z poziomu aplikacji może i jest wygodna, ale haracz za każdy przelew to żart. Wystarczyłby kod QR zgodny ze standardem 2D ZBP. -- Zbędne kręcące się kółek ładowania. Skoro raz już wyrenderowały się dane mojego licznika, to ponowne wejście w tę samą zakładkę za 15s chyba nie powinno mieć ładowania?

Marek Wnuk • 2025-07-22T18:29:49.419Z

dno i wodorosty, podwójne średnie zużycia za te same okresy. zużycie całkowite również podwójne. napisałem zgłoszenie w statusie przyjęte od 1.5 miesiąca. A zdalny odczyt licznikow to bajdy są, kiedyś to chociaż Stany licznikow były, a nie zużycia, które w zależności gdzie się spojrzy to i dwa razy większe. statystyk zużycia nadal brak.

Summary of Key Insights

The Moje PGE app is currently facing significant usability and reliability issues, as reflected in its very low average rating. Users are struggling with basic functionalities such as logging in, paying invoices, and accessing accurate consumption data. The app's performance and stability appear to be major concerns, overshadowing any potential benefits of its features. The sentiment is overwhelmingly negative, with users expressing frustration over broken features and poor customer support.

  • Strengths: The concept of a mobile customer service center for electricity management is appealing. The potential features, such as meter reading submission, invoice payment, and consumption tracking, are valuable.
  • Weaknesses: Login issues, payment problems, inaccurate data display, slow loading times, and unresponsive customer support are critical flaws.
  • Overall Sentiment: Highly negative.
  • Overall Rating: Very low (dominated by 1-star reviews).
  • Score Distribution: 75% 1-star, 0% 2-star, 0% 3-star, 25% 4-star, 0% 5-star.

Data & Methodology Overview

  • Data Sample Size: 4 reviews.
  • Time Frame: Not specified, but likely recent based on the issues discussed.
  • Analysis Methods: Sentiment analysis (manual assessment of review tone), keyword extraction (identifying recurring issues), and thematic analysis (grouping related complaints). Due to the small sample size, the findings are indicative rather than definitive.

Key User Pain Points

  • Login Issues: Users frequently report being unable to log in due to errors like "Przekroczono czas oczekiwania" (Timeout exceeded). This is a critical failure, preventing users from accessing the app's features.
  • Payment Problems: Users are experiencing difficulties paying invoices, both through the app and via email links. The added fees for in-app payments are also a source of frustration.
  • Inaccurate Data: Users report discrepancies in consumption data, including doubled averages and incorrect total consumption figures. This undermines trust in the app's core functionality.
  • Slow Loading Times: Users complain about excessive loading times, even when revisiting recently accessed data. This suggests performance optimization is needed.
  • Poor Customer Support: Users report unresponsive customer support, with delayed or unresolved issues. This exacerbates the frustration caused by technical problems.
  • Missing Functionality: Users report missing statisics of energy usage.

Frequently Requested Features

  • QR Code Payment: The 4-star review suggests implementing QR code payments (ZBP standard) to avoid transaction fees.
  • Stable Login: Implicitly, a reliable and consistent login experience is the most urgent request.
  • Accurate Data: Correction of data discrepancies and provision of reliable consumption information.
  • Improved Performance: Faster loading times and smoother navigation.

Strengths and Positive Aspects

  • Convenient Invoice Payment (Potentially): One user acknowledges the potential convenience of paying invoices through the app, although this is overshadowed by the payment issues.
  • All billing accounts in a single profile: This feature is mentioned in the app description, but not specifically commented on in the reviews. If it works, it's a strength.

Prioritized Action Recommendations

  • High Priority:

    • Fix Login Issues: Immediately address the login errors and ensure a stable and reliable login process.
    • Resolve Payment Problems: Investigate and fix the payment issues, including problems with card payments and email links. Consider implementing QR code payments to reduce fees.
    • Correct Data Inaccuracies: Identify and correct the discrepancies in consumption data. Implement data validation and quality control measures.
    • Improve App Performance: Optimize the app's performance to reduce loading times and improve responsiveness.

  • Medium Priority:

    • Improve Customer Support: Respond to user inquiries promptly and provide effective solutions.
    • Address Missing Functionality: Implement missing features such as statistics of energy usage.
    • Refactor the Code Base: Based on the comment about low programmer salaries, it's likely the codebase needs significant refactoring and modernization.

  • Low Priority:

    • Review UI/UX: While functionality is the priority, a review of the user interface and user experience could identify further areas for improvement.

Opportunities for Startup Ideas

  • Energy Consumption Monitoring and Optimization Platform: A startup could develop a platform that provides more accurate and detailed energy consumption monitoring, personalized recommendations for energy savings, and seamless integration with utility providers. This could address the user's pain points with data accuracy and provide added value through energy optimization features.
  • Utility Bill Payment Aggregator with Fee Optimization: A service that aggregates utility bills and optimizes payment methods to minimize fees could be attractive to users frustrated with transaction costs. This could include features like automatic bill payment, payment scheduling, and fee comparison.

Trends and Observations

  • Focus on Functionality over Features: The reviews highlight the importance of basic functionality over advanced features. Users prioritize a stable and reliable app that performs core tasks accurately.
  • Negative Sentiment Dominance: The overwhelming negative sentiment indicates a significant problem with the app's quality and usability. Immediate action is needed to address the issues and restore user confidence.
  • Technical Debt Concerns: The comment about low programmer salaries suggests potential technical debt and underinvestment in software development. This could be contributing to the app's problems.

Conclusion

The Moje PGE app is currently failing to meet user expectations due to significant technical issues and poor performance. Addressing the login problems, payment issues, and data inaccuracies should be the top priority. Investing in software development and improving customer support are crucial for restoring user confidence and realizing the app's potential. Without significant improvements, the app risks alienating users and damaging the reputation of PGE.

Overall Recommendation: A complete overhaul of the app's technical infrastructure and a renewed focus on user experience are necessary.

Original App Link

https://play.google.com/work/apps/details?id=pl.gkpge.mbok