Customer Reviews (500)

Sstevebbff • 2025-03-25T03:21:45-07:00

Here’s the BIG issue with Perplexity and all their ilk; I can personally differentiate between fact and fiction but PERPLEXITY CAN NOT. It aggregates from news sources instead of factually based reality. Ask it questions about gender, or shows packed with leftist propaganda and it will return an answer not grounded in reality . That is the issue

Guitarplayer >4yrs • 2025-03-24T11:27:41-07:00

The pro version can’t handle large tasks. Even simple categorization tasks are too complex for it. You’ll more than likely waste a lot of time using this platform. That seems to be the purpose

Ai user151 • 2025-03-24T09:47:04-07:00

It’s very easy to use, pretty much just like chat gpt.

Summary of Key Insights

Perplexity - Ask Anything is highly regarded as a powerful AI-driven search and research tool, often praised for its accuracy, citation of sources, and ability to provide concise and relevant answers. Users appreciate its capacity to streamline research, learn new information, and enhance productivity. However, some users have reported issues with accuracy, political bias, app stability, and feature limitations. The overall sentiment is overwhelmingly positive, reflected in a high average rating, but addressing identified pain points is crucial for maintaining user satisfaction and attracting new users.

  • Overall Sentiment: Overwhelmingly positive.
  • Key Strengths: Accuracy, citation of sources, concise answers, ease of use, speed, integration of multiple AI models, "Deep Research" feature, "Spaces" for organization, and its superiority over traditional search engines like Google.
  • Key Weaknesses: Occasional inaccuracies, perceived political bias, app stability issues (crashing, freezing), limitations in the mobile app compared to the web version, voice feature limitations, and potential for hallucination.
  • Quantitative Metrics:
    • Total Reviews: 500
    • Overall Rating: High (estimated average of 4.7 based on review distribution)
    • Score Distribution:
      • 5-star: 84.4% (422/500)
      • 4-star: 5.4% (27/500)
      • 3-star: 2.8% (14/500)
      • 2-star: 0.6% (3/500)
      • 1-star: 6.8% (34/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but based on the version number (2.42.0) and the content of the reviews, the reviews appear to be relatively recent (within the last few months). Reviews mention current events and recent feature updates.
  • Analysis Methods:
    • Sentiment Analysis: Assessing the overall positive, negative, or neutral tone of the reviews.
    • Keyword Extraction: Identifying frequently used words and phrases to determine common themes, strengths, weaknesses, and feature requests.
    • Qualitative Analysis: Reading and interpreting the reviews to understand the context and nuances of user feedback.

Key User Pain Points

  • Accuracy Issues: Some users reported receiving incorrect or outdated information, even with the Pro version. This undermines trust in the app's reliability.
  • Perceived Political Bias: A few users expressed concerns about political bias in the search results, particularly regarding gender-related topics and COVID-19 vaccine information. This raises questions about neutrality and objectivity.
  • App Stability: Several users experienced app crashes, freezing, and getting stuck, particularly when asking follow-up questions or performing complex tasks. This disrupts the user experience and reduces productivity.
  • Mobile App Limitations: Some users found the iOS and macOS apps to be slower and less feature-rich than the website, limiting their usability on mobile devices.
  • Voice Feature Issues: Some users had problems with voice quality, lack of language accent options, and inability to interrupt voice responses.
  • Navigation issues: Some users complain that when scrolling through articles if they drag on an image, the image opens up full screen, over top of the article.
  • Missing previous interactions: Some users complain about details being gone within minutes if they switch to a different app.
  • Inability to disable text completions: A major frustration for some users is the lack of an option to disable text completions within the app.

Frequently Requested Features

  • Image Generation: Users would like the ability to generate AI photos.
  • More Voice Options: Users want non-American voices, improved accent emulation, and the ability to preview voice sounds.
  • Direct Access to Pro Mode: Users want the option to open directly to Pro mode from the iPhone control center.
  • Integration with Other Apps: Users would appreciate better integration with other apps and services.
  • Improved Context Maintenance: Users want the app to better retain context in lengthy conversations.
  • Option to Choose Model: Users would like the option to choose which model to use for their queries.

Strengths and Positive Aspects

  • Accuracy and Reliability: Many users praised the app for providing accurate and well-sourced information.
  • Citation of Sources: The ability to see cited sources is highly valued for verifying information and building trust.
  • Concise and Relevant Answers: Users appreciate the app's ability to provide concise and relevant answers without sifting through endless links.
  • Ease of Use: The app's user-friendly interface and intuitive design are widely praised.
  • Speed: Users find the app to be fast and efficient in delivering results.
  • Integration of Multiple AI Models: The ability to switch between different AI models is seen as a major advantage.
  • "Deep Research" Feature: This feature is highly valued for its ability to provide in-depth research and analysis.
  • "Spaces" for Organization: Users appreciate the ability to organize their research and information in spaces.
  • Superiority over Traditional Search Engines: Many users consider Perplexity to be superior to traditional search engines like Google.
  • Daily Newsfeed: The daily newsfeed feature is appreciated by users.

Prioritized Action Recommendations

High Priority:

  • Improve App Stability: Address the app crashing and freezing issues to ensure a smooth and reliable user experience.
  • Address Accuracy Concerns: Implement stricter quality control measures to minimize inaccuracies and outdated information.
  • Enhance Context Maintenance: Improve the app's ability to retain context in lengthy conversations.
  • Mobile App Parity: Ensure that the iOS and macOS apps have the same features and performance as the website.

Medium Priority:

  • Address Perceived Political Bias: Implement measures to ensure neutrality and objectivity in search results.
  • Improve Voice Feature: Add more voice options, improve accent emulation, and allow users to interrupt voice responses.
  • Navigation improvements: Fix the issue where dragging on an image in an article opens the image full screen.

Low Priority:

  • Add Image Generation: Consider adding the ability to generate AI photos.
  • Allow Direct Access to Pro Mode: Implement the option to open directly to Pro mode from the iPhone control center.
  • Integration with Other Apps: Explore opportunities for better integration with other apps and services.

Opportunities for Startup Ideas

  • AI-Powered Fact-Checking Service: Develop a separate service that focuses specifically on fact-checking and verifying information from various sources.
  • Personalized AI Voice Assistant: Create an AI voice assistant with highly customizable voice options and the ability to learn and adapt to the user's preferences.
  • AI-Driven Research Collaboration Platform: Develop a platform that allows users to collaborate on research projects using AI tools.
  • AI-Powered Educational Platform: Develop a platform for students to get help on homework.

Trends and Observations

  • Positive Sentiment: The majority of users have a positive sentiment towards the app, praising its accuracy, ease of use, and unique features.
  • Google Replacement: Many users are replacing Google with Perplexity as their primary search engine.
  • Student Use: The app is particularly popular among students for research and studying.
  • Pro Version Value: Users who subscribe to the Pro version generally find it to be worth the cost.
  • Feature Requests: Users are constantly requesting new features and improvements, indicating a high level of engagement and interest in the app's development.

Conclusion

Perplexity - Ask Anything is a highly valuable AI-driven search and research tool with a strong reputation for accuracy, citation of sources, and ease of use. While some users have reported issues with accuracy, political bias, and app stability, the overall sentiment is overwhelmingly positive. By addressing these pain points and continuing to innovate with new features, Perplexity can solidify its position as a leading AI-powered search and research tool. It is recommended that the development team prioritize improving app stability, addressing accuracy concerns, and enhancing context maintenance.

Original App Link

https://apps.apple.com/us/app/perplexity-ask-anything/id1668000334?uo=2