Customer Reviews (100)

Josie Johnson • 2025-03-24T15:25:41.652Z

love it

Aaron • 2025-03-24T15:04:10.140Z

locked out of apple music student subscription on android, attempted the recovery of acct through their AI overlords & was denied arbitrarily. So I phone support & discover their utter indifference after informing them that i do not own an apple device but only have subscription via android & am told that they can not tell me why but my account has been closed, they will not refund me my $ already paid to them for that subscription term & all i can do is open new act.. NO THANKS! BEWARE of apple

مهسا رضایی • 2025-03-24T14:42:04.870Z

عالیییییییییییییس

Summary of Key Insights

Apple Music on Android receives mixed reviews, with a slight positive leaning. While many users praise the sound quality and integration with their Apple accounts, a significant portion report issues like bugs, performance problems (especially on Android), and account-related frustrations. The app is considered a good option, but needs improvements to compete effectively with other streaming services like Spotify and YouTube Music, especially regarding Android optimization and feature parity with the iOS version.

  • Strengths: High sound quality, integration with Apple ecosystem, availability of lyrics, and ability to add own files.
  • Weaknesses: Bugs, performance issues on Android (lag, crashes), account problems, inconsistent casting, missing features compared to iOS version, and search/recommendation limitations.
  • Overall Sentiment: Mixed, leaning slightly positive.
  • Overall Rating: Based on the score distribution, the average rating is around 3.7 out of 5.
  • Score Distribution: 5-star (51%), 4-star (13%), 3-star (13%), 2-star (1%), 1-star (22%).

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the content of the reviews (mentions of specific Android devices like S24 Ultra).
  • Analysis Methods:
    • Sentiment Analysis: Qualitative assessment of positive, negative, and neutral sentiments expressed in the reviews.
    • Keyword Extraction: Identifying frequently used words and phrases to determine common themes and issues.
    • Frequency Analysis: Counting the occurrence of specific complaints and feature requests.

Key User Pain Points

  • Bugs and Performance Issues (High Frequency): Lag, crashes, songs not loading, glitching audio, app freezing, and "offline" status errors are frequently reported, particularly on Android devices. This negatively impacts usability and listening experience.
  • Account and Subscription Problems (Medium Frequency): Users report being locked out of their accounts, difficulty canceling subscriptions, and being forced into unwanted family plans. Account recovery issues and lack of customer support for Android users are also mentioned.
  • Casting Issues (Low Frequency): Unstable casting experience is reported, making it difficult to stream music to other devices.
  • Library Issues (Low Frequency): Songs disappearing, issues with organizing libraries, and the lack of a duplicate finder are mentioned.
  • Android Auto Problems (Low Frequency): Issues with sound quality and playback within Android Auto.
  • Search and Recommendation Limitations (Low Frequency): Difficulty finding niche artists, repetitive recommendations, and genre inconsistencies in generated stations.

Frequently Requested Features

  • Improved Android Optimization: General performance improvements, bug fixes, and feature parity with the iOS version.
  • Duplicate Finder: A feature to identify and remove duplicate songs from the library.
  • Batch Download and Playlist Management: Ability to download all songs in the library at once and easily manage playlists.
  • Clear Recently Played: A feature to clear the recently played list.
  • Picture-in-Picture for Videos: Support for picture-in-picture mode when watching music videos.
  • Better Recommendations: Improved music discovery and more accurate recommendations based on listening habits.
  • Stable Casting: Reliable and consistent casting functionality.

Strengths and Positive Aspects

  • Sound Quality (High Frequency): Many users praise the high sound quality of Apple Music, especially with lossless audio and Dolby Atmos support.
  • Lyrics Feature (Medium Frequency): The availability of precise, beat-by-beat lyrics is appreciated.
  • Integration with Apple Ecosystem (Medium Frequency): Users who are already invested in the Apple ecosystem find the integration seamless and convenient.
  • Ability to Add Own Files (Low Frequency): The option to add personal music files to the library is a significant advantage for some users.
  • Vast Music Library (Low Frequency): Access to a large collection of songs and curated playlists.

Prioritized Action Recommendations

  • High Priority:
    • Address Bugs and Performance Issues on Android: Invest in thorough testing and optimization for Android devices to eliminate lag, crashes, and playback errors.
    • Improve Account Management and Customer Support: Streamline the account recovery process, provide better customer support for Android users, and address subscription issues.
  • Medium Priority:
    • Enhance Casting Functionality: Ensure stable and reliable casting across various devices.
    • Implement a Duplicate Finder: Add a feature to identify and remove duplicate songs from the library.
    • Improve Search and Recommendations: Refine the search algorithm to provide more accurate results and enhance music discovery.
  • Low Priority:
    • Add Batch Download and Playlist Management Features: Implement features for downloading all songs at once and managing playlists more efficiently.
    • Implement Picture-in-Picture for Videos: Add support for picture-in-picture mode when watching music videos.
    • Add Clear Recently Played Functionality: Implement functionality to clear the recently played list.

Opportunities for Startup Ideas

  • Android Music Streaming App with Apple Music Integration: A third-party app that focuses on providing a smooth and optimized Android experience for accessing Apple Music content, addressing the performance and feature parity issues reported by users.
  • Music Library Management Tool: A standalone tool that helps users organize their music libraries across different platforms, including Apple Music, with features like duplicate finding, metadata editing, and playlist management.
  • AI-Powered Music Discovery Platform: A platform that uses AI to provide highly personalized music recommendations based on user preferences and listening habits, addressing the limitations of Apple Music's current recommendation system.

Trends and Observations

  • Android-Specific Issues: A significant portion of the negative reviews focus on issues specific to the Android version of the app, indicating a need for better optimization and testing on this platform.
  • Sound Quality as a Key Differentiator: Sound quality is consistently mentioned as a major advantage of Apple Music over competitors.
  • Frustration with Account Management: Account-related issues are a recurring theme, suggesting a need for improved account recovery and customer support processes.
  • Feature Parity Expectations: Users expect the Android version of Apple Music to have the same features and functionality as the iOS version.

Conclusion

Apple Music on Android has potential, but it needs significant improvements to address the performance issues, bugs, and account-related problems reported by users. Prioritizing Android optimization, enhancing customer support, and adding frequently requested features will improve user satisfaction and make the app more competitive. The emphasis on high sound quality is a key strength that should be maintained and promoted. Overall, Apple needs to invest more resources into the Android version of Apple Music to provide a consistent and enjoyable experience for all users.

Original App Link

https://play.google.com/store/apps/details?id=com.apple.android.music