Customer Reviews (500)

thedudewithfood • 2025-03-28T18:37:59-07:00

App does not let me make reservations. App states that the app does not connect to the internet, yet it lets me perform other functions.

jedialan • 2025-03-28T16:35:40-07:00

Joined the waitlist on the app, 30 minutes later we’re at the restaurant and they said we could not be located and that the app doesn’t always work.

Crafy08 • 2025-03-27T10:20:50-07:00

I like it convenient and easy on busy nights

Summary of Key Insights

The Texas Roadhouse Mobile app receives overwhelmingly positive reviews, with users praising its ease of use, convenient ordering process, and accurate waitlist feature. The app enhances the takeout and dine-in experiences for many customers. However, there are recurring issues regarding login problems, payment glitches, missing items in orders, limitations in customization, and a lack of a rewards program, which detract from the overall user experience. Despite these issues, the sentiment is largely positive, driven by the perceived value and quality of Texas Roadhouse's food and the app's convenience.

Key Strengths: Ease of use, convenient ordering, accurate waitlist, ability to customize orders. Key Weaknesses: Login issues, payment problems, missing items, limited customization, lack of rewards program, and glitches during checkout.

Overall Sentiment: Positive Overall Rating: ~4.5 stars (based on the score distribution) Score Distribution:

  • 5-star: 75.4% (377/500)
  • 4-star: 8.2% (41/500)
  • 3-star: 3.6% (18/500)
  • 2-star: 3.2% (16/500)
  • 1-star: 9.6% (48/500)

Data & Methodology Overview

Data Sample Size: 500 reviews Time Frame: Reviews collected over an unspecified period (likely several months to a year, based on the dates mentioned in some reviews). Analysis Methods:

  • Sentiment Analysis: Categorization of reviews as positive, negative, or neutral based on language used.
  • Keyword Extraction: Identification of frequently used words and phrases to determine common themes and issues.
  • Manual Review: Detailed reading of reviews to understand context and nuances.

Key User Pain Points

  • Login Issues: Several users reported problems logging in, even after resetting their passwords. This prevents them from using the app's features.
  • Payment Glitches: Checkout failures, inability to use gift cards for online orders, and issues with splitting payments between gift cards and other payment methods were frequently mentioned.
  • Missing Items/Incorrect Orders: Users reported missing items (especially rolls), incorrect customizations, and order inaccuracies.
  • Limited Customization: Lack of options for specific requests (e.g., extra sauces, no bun on a burger, sour cream and chives for sweet potato), limited character count for special instructions.
  • Waitlist Problems: Inconsistent text notifications, inaccurate wait times, and difficulties specifying seating preferences.

Frequently Requested Features

  • Rewards Program: A loyalty or rewards program was the most frequently requested feature.
  • In-App Payment at Table: Ability to pay the bill through the app while dining in.
  • More Customization Options: Expanded options for customizing menu items, including specifying sauces, toppings, and other preferences.
  • Gift Card Management: Ability to load gift cards, check balances, and easily pay using gift cards.
  • Menu Browsing Without Ordering: Ability to browse the menu without initiating an order or joining the waitlist.
  • Ability to order extra rolls
  • Ability to add more characters to special instructions

Strengths and Positive Aspects

  • Ease of Use: Many users praised the app's user-friendly interface and intuitive navigation.
  • Convenient Ordering: Users appreciate the ability to quickly create orders and pay in minutes.
  • Waitlist Feature: The waitlist feature is popular for shortening wait times at the restaurant.
  • Customization Options: Many users appreciate the ability to customize menu items, even if some limitations exist.
  • Reordering Favorites: The ability to quickly reorder recent orders and favorite meals is a valued feature.
  • Good Customer Service (In-Person): Many reviews highlight positive experiences with Texas Roadhouse staff and their willingness to resolve issues.
  • Curbside Pickup: Many users appreciate the curbside pickup option for its convenience.

Prioritized Action Recommendations

High Priority:

  • Fix Login Issues: Immediately address the login problems reported by users. Implement robust authentication and password reset mechanisms.
  • Resolve Payment Glitches: Investigate and fix the payment issues, especially those related to gift card usage and checkout failures.
  • Improve Order Accuracy: Implement quality control measures to reduce missing items and incorrect orders.
  • Implement a Rewards Program: Develop and launch a loyalty or rewards program to incentivize app usage and customer retention.

Medium Priority:

  • Expand Customization Options: Add more options for customizing menu items, including specific sauces, toppings, and other preferences.
  • Enhance Waitlist Feature: Improve the accuracy and reliability of waitlist notifications, and add the ability to specify seating preferences.
  • Improve Gift Card Functionality: Allow users to load gift cards, check balances, and easily pay using gift cards.
  • Increase Character Limit for Special Instructions: Increase the character limit for special instructions to allow users to provide more detailed requests.

Low Priority:

  • Enable In-App Payment at Table: Consider adding the ability to pay the bill through the app while dining in.
  • Add Menu Browsing Without Ordering: Allow users to browse the menu without initiating an order or joining the waitlist.
  • Offer Military Discount Online
  • Add Option to order alcohol to-go (where applicable)

Opportunities for Startup Ideas

  • Restaurant Loyalty Platform: A platform that aggregates loyalty programs from various restaurants into a single app, providing users with a unified experience for earning and redeeming rewards.
  • Advanced Order Customization Tool: A tool that allows restaurants to offer highly granular customization options for menu items, catering to specific dietary needs and preferences.
  • AI-Powered Order Accuracy System: A system that uses AI to analyze orders and identify potential errors before they are fulfilled, reducing the likelihood of missing items or incorrect customizations.
  • Real-Time Restaurant Communication Platform: A platform that allows restaurants to communicate with customers in real-time regarding order status, wait times, and other important information.

Trends and Observations

  • Positive Sentiment: Despite some issues, the overall sentiment towards the app is positive, indicating that users generally find it valuable.
  • Focus on Convenience: Many reviews highlight the convenience of the app for ordering takeout and joining the waitlist.
  • Recurring Technical Issues: Technical problems, such as login issues and payment glitches, are a recurring theme in negative reviews.
  • Desire for Personalization: Users want more control over customizing their orders and personalizing their experience.

Conclusion

The Texas Roadhouse Mobile app is a valuable tool for enhancing the customer experience, but it is currently being held back by technical issues and limitations in functionality. By addressing the key pain points identified in this analysis and implementing the recommended improvements, Texas Roadhouse can significantly improve the app's user experience and drive greater customer satisfaction and loyalty. The key is to focus on stability, ease of use, and personalization.

Overall Recommendation: Prioritize fixing technical issues and implementing a rewards program. These two actions will have the greatest impact on improving the app's user experience and driving customer loyalty.

Original App Link

https://apps.apple.com/us/app/texas-roadhouse-mobile/id1097534083?uo=2