Customer Reviews (100)

Muhammed Ahtasham • 2025-03-25T05:47:50.571Z

good

Raheel Jawed Khaskeli • 2025-03-25T05:33:16.834Z

Best Game the android 🖤🥀

Shadab Khan • 2025-03-25T05:19:58.700Z

viry good game uni

Summary of Key Insights

8 Ball Pool by Miniclip.com is a generally well-received game, with a strong positive sentiment indicated by a high percentage of 5-star reviews (75%). Users enjoy the game's engaging gameplay, the ability to play with friends, and its mind-relaxing qualities. However, significant negative feedback revolves around accusations of cheating/hacking, rigged gameplay mechanics that seem to penalize success, excessive advertising (mentioned implicitly in one review about "disgusting adverts"), and connectivity issues. There are also complaints about lost progress and the forced playing of higher-tier games which can be frustrating.

Key Strengths:

  • Engaging and enjoyable gameplay.
  • Ability to play with friends and family.
  • Mind-relaxing and fun.

Key Weaknesses:

  • Accusations of cheating and hacking.
  • Rigged gameplay mechanics penalizing success.
  • Connectivity issues.
  • Potentially excessive or inappropriate advertising.
  • Lost progress issues.
  • Forced play at higher tiers.

Overall Sentiment: Positive, but with significant concerns regarding fairness and game integrity.

Quantitative Metrics:

  • Overall Rating: Highly positive based on the provided data.
  • 5-Star Reviews: 75%
  • 4-Star Reviews: 8%
  • 3-Star Reviews: 0%
  • 2-Star Reviews: 1%
  • 1-Star Reviews: 16%

Data & Methodology Overview

  • Data Sample Size: 100 reviews.
  • Time Frame: Not specified, assuming recent reviews.
  • Analysis Methods: Sentiment analysis (manual), keyword extraction (manual) focusing on recurring themes, and frequency analysis of mentioned issues.

Key User Pain Points

  • Cheating/Hacking: The most significant and frequently mentioned issue. Users claim that many players are using hacks, ruining the gaming experience.
  • Rigged Gameplay: Users feel the game is designed to make them lose after winning too much, potentially to encourage in-app purchases. Specific examples include the white ball being pocketed unexpectedly and the eight ball being scratched with apparent randomness.
  • Connectivity Issues: Some users report connection problems that hinder gameplay.
  • Inappropriate/Excessive Ads: One user explicitly mentions "disgusting adverts" that are inappropriate for children.
  • Lost Progress: A user reported losing purchased pool sticks and being reset to level 1 after a period of inactivity.
  • Forced Higher Tier Games: Users are being forced to play in higher-tier games with high coin stakes which makes it hard to earn rings.
  • Glitches: One user reported a glitch causing them to lose their turn prematurely.

Frequently Requested Features

  • Snooker Mode: One user requested the addition of a snooker mode.
  • Improved Anti-Cheat Measures: Implicitly requested by numerous users complaining about hackers.
  • Rematch Fix: One user mentioned that the rematch feature is broken.
  • Update: One user suggested that an update is needed with more Emojis.

Strengths and Positive Aspects

  • Enjoyable Gameplay: Many users describe the game as fun, addictive, and mind-relaxing.
  • Social Interaction: The ability to play with friends and family is a major draw.
  • Good Controls: One user praised the game's controls.
  • Concentration Improvement: One user mentioned that the game is good for concentration.
  • Good Experience: Some users mention having a good experience and enjoying the seasons and updates.
  • No Ads: One user mentioned that they love the fact that there are no ads (this is contradicted by other reviews, so this may be a temporary or conditional experience).

Prioritized Action Recommendations

  • High Priority:

    • Implement Robust Anti-Cheat Measures: Address the widespread complaints of cheating and hacking. This is crucial for maintaining game integrity and user satisfaction. Explore advanced detection algorithms and reporting mechanisms.
    • Investigate and Fix Rigged Gameplay Allegations: Analyze game mechanics to ensure fairness and transparency. Address the perception that the game penalizes successful players to encourage spending. Provide clear explanations of game mechanics.
    • Improve Connectivity: Optimize the game for various network conditions to minimize connection issues.
    • Address Lost Progress Issues: Investigate and resolve the issue of users losing their progress and purchased items. Implement robust data backup and recovery mechanisms.

  • Medium Priority:

    • Review and Moderate Advertisements: Ensure that advertisements are appropriate for the target audience and not excessively intrusive. Implement stricter ad policies.
    • Address Forced Tiering Issues: Give players more control over the tier of games they play.
    • Fix Glitches: Resolve reported glitches such as the premature turn loss.

  • Low Priority:

    • Consider Adding a Snooker Mode: Evaluate the feasibility and demand for a snooker mode.
    • Add More Emojis: Consider adding more emojis in a future update.
    • UI Improvements: The user that mentioned that the UI is overwhelming.

Opportunities for Startup Ideas

  • AI-Powered Anti-Cheat System: A startup could develop an AI-based anti-cheat system specifically designed for mobile games, capable of detecting and preventing various forms of cheating in real-time.
  • Fair Gameplay Certification: A certification body could emerge to evaluate and certify mobile games for fair gameplay mechanics, providing users with assurance that the game is not rigged.
  • Mobile Game Moderation Service: A service could provide moderation and community management for mobile games, addressing issues like abusive behavior, cheating, and inappropriate content.

Trends and Observations

  • Language Preference: The majority of reviews are in English, but there are also reviews in other languages (e.g., Arabic, Spanish).
  • Sentiment Shift: Negative reviews often cite similar issues (cheating, rigged gameplay), suggesting a consistent problem rather than isolated incidents.
  • Positive Core Gameplay: Despite the negative feedback, the underlying gameplay is consistently praised, indicating a strong foundation to build upon.

Conclusion

8 Ball Pool has a solid foundation with engaging gameplay and social features, as demonstrated by the high number of positive reviews. However, the persistent complaints about cheating, rigged gameplay, and connectivity issues are seriously impacting the user experience and need to be addressed urgently. By prioritizing the implementation of robust anti-cheat measures, ensuring fair gameplay mechanics, and improving connectivity, Miniclip can significantly improve user satisfaction and retain players.

Overall Recommendation: Address the cheating and fairness concerns immediately. The core gameplay is strong, but these issues are undermining the user experience and damaging the game's reputation.

Original App Link

https://play.google.com/store/apps/details?id=com.miniclip.eightballpool