Customer Reviews (500)

Sdchiclivesinsd • 2025-03-26T22:27:31-07:00

Good for a bit of cash.

Amanda E. R • 2025-03-26T21:22:24-07:00

Super easy to use and you get points for any purchase, then can turn into gift cards!!!!

Dale Theriot • 2025-03-26T21:13:12-07:00

5 star

Summary of Key Insights

Fetch: America’s Rewards App is generally well-received, with a high percentage of 5-star reviews. Users praise its ease of use and the ability to earn rewards for everyday purchases. However, a significant number of negative reviews highlight issues with inconsistent point crediting, poor customer support, and limitations on receipt scanning. Recent changes, such as removing the daily spin and altering point values for gift cards, have also negatively impacted some users' experiences. While the overall sentiment is positive, addressing the identified pain points is crucial for maintaining user satisfaction and preventing churn. The app's strength lies in its simple reward system, but its weaknesses are found in its execution and customer service.

Overall Rating: High (based on score distribution, but with significant negative feedback).

  • 5-star: 70.8%
  • 4-star: 5%
  • 3-star: 3.8%
  • 2-star: 5.8%
  • 1-star: 14.6%

Key Strengths:

  • Ease of use (scanning receipts, redeeming points).
  • Rewarding everyday purchases.
  • Fun and engaging (games, a sense of getting "free money").

Key Weaknesses:

  • Inconsistent point crediting/missing points.
  • Poor customer support/lack of response.
  • Limitations on receipt scanning (number of receipts, time limits).
  • Changes to rewards program (reduced point values, removal of daily spin).
  • Technical issues (eReceipt loading failures, game integration problems).

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but based on review dates, the reviews span from recent to older feedback, with some as far back as 2022.
  • Analysis Methods:
    • Sentiment analysis (qualitative assessment of positive, negative, and neutral feedback).
    • Keyword extraction (identifying frequently mentioned topics and issues).
    • Frequency analysis (counting occurrences of specific complaints or feature requests).

Key User Pain Points

  • Missing/Inconsistent Points: Many users report not receiving the points promised for specific purchases or promotions. This is a major source of frustration and erodes trust in the app.
  • Poor Customer Support: A recurring complaint is the lack of responsive or helpful customer support. Users report generic responses, unresolved issues, and difficulty contacting a real person.
  • Receipt Scanning Limitations: Users are frustrated by limits on the number of receipts they can scan within a given time period (e.g., 35 receipts per week). The 14-day limit on receipt age is also seen as restrictive.
  • eReceipt Issues: Difficulty linking and loading eReceipts from Amazon, Walmart, and other retailers is a common problem.
  • Game Integration Problems: Users experience issues with earning points for playing games, including points not being credited, games not installing correctly, and games being removed from the list of available offers.
  • Point Expiration/Account Deactivation: Some users report losing accumulated points due to inactivity or account deactivation, which is perceived as unfair.
  • Reward Redemption Issues: Problems redeeming points for gift cards, including invalid gift card codes and declined redemptions, are reported.
  • Changes to Rewards Program: The removal of the daily spin and changes to point values for gift cards have been met with disappointment.
  • Annoying Cartoons: Some users find the cartoon animations that appear after scanning receipts annoying.

Frequently Requested Features

  • Increase Points Per Receipt: Many users feel that the base reward of 25 points per receipt is too low, especially for larger purchases.
  • Easier Way to Earn More Points: Users want more opportunities to earn points without having to purchase specific items or play games.
  • More Gift Card Options: Users desire a wider variety of gift card options and lower point requirements for redemption.
  • PayPal Cash Out: Some users would like the option to redeem points for cash via PayPal.
  • Family Account Sharing: Users have requested the ability to share accounts and points with family members on different devices.
  • Longer Receipt Validity Period: Extending the receipt validity period beyond 14 days is a common request.
  • Improved eReceipt Integration: Users want a more reliable and seamless experience with eReceipt scanning.
  • Option to Disable Animations: An option to turn off the cartoon animations would be appreciated by some users.
  • Ability to Correct Email Address: Users want the ability to change or correct their email address within the app.
  • Bring Back Daily Spin: Many users want the return of the daily spin feature for extra points.

Strengths and Positive Aspects

  • Ease of Use: The app is generally praised for being easy to use, with a simple and intuitive interface for scanning receipts and redeeming points.
  • Convenience: Users appreciate the convenience of earning rewards for purchases they would make anyway.
  • Variety of Rewards: The app offers a wide selection of gift cards from popular retailers and restaurants.
  • Motivation to Save Receipts: Fetch encourages users to save their receipts and be more mindful of their spending.
  • Game Integration (for some): Some users enjoy earning points by playing games, finding it a fun and engaging way to boost their rewards.
  • Feeling of Getting "Free Money": Users enjoy the feeling of getting something back for their purchases, even if the rewards are small.
  • Good for Budgeting/Tracking Purchases: The app helps users track their spending habits.

Prioritized Action Recommendations

High Priority:

  • Improve Point Crediting Accuracy: Implement robust mechanisms to ensure accurate point crediting for all purchases and promotions. Investigate and resolve the root causes of missing points.
  • Enhance Customer Support: Provide timely and helpful customer support through multiple channels (e.g., email, chat, phone). Train support staff to address common issues effectively. Prioritize resolving escalated tickets.
  • Address eReceipt Issues: Improve the reliability of eReceipt integration by optimizing the scanning process and resolving connectivity problems.
  • Revamp Game Integration: Fix the issues with game point crediting, installation, and tracking. Ensure that games are properly vetted and that users receive the promised rewards.

Medium Priority:

  • Re-evaluate Receipt Scanning Limits: Consider increasing the number of receipts users can scan within a given time period or removing the limit altogether.
  • Extend Receipt Validity Period: Extend the receipt validity period to at least 30 days.
  • Offer More Ways to Earn Points: Introduce new and diverse ways to earn points, such as surveys, daily challenges, or bonus offers for specific retailers.
  • Increase Point Value: Re-evaluate and potentially increase the base point value per receipt.
  • Add Family Account Sharing: Implement a feature that allows families to share accounts and points.
  • Provide Clearer Communication: Clearly communicate any changes to the rewards program or app functionality to users.

Low Priority:

  • Add PayPal Cash Out: Consider adding PayPal as a reward redemption option.
  • Offer Option to Disable Animations: Provide an option to disable the cartoon animations.
  • Improve App Navigation: Enhance the app's navigation to make it easier for users to find specific information and features.
  • Bring back Daily Spin: Consider reinstating the daily spin.

Opportunities for Startup Ideas

  • Receipt Scanning App with Guaranteed Point Accuracy: A receipt scanning app that guarantees accurate point crediting and offers a money-back guarantee if points are missed.
  • AI-Powered Receipt Analyzer: An app that uses AI to analyze receipts and automatically identify all eligible offers and promotions, ensuring that users receive the maximum possible points.
  • Gamified Savings App: A savings app that combines receipt scanning with gamified challenges and rewards to encourage users to save more money.
  • Subscription-Based Rewards Program: A premium rewards program that offers exclusive benefits, such as higher point values, unlimited receipt scanning, and priority customer support.
  • Local Business Rewards Platform: A platform that connects local businesses with customers through a rewards program, allowing users to earn points for supporting their community.

Trends and Observations

  • Language Preference: While most reviews are in English, there is a significant number of Spanish-language reviews, suggesting a strong Hispanic user base.
  • Sentiment Shift: Some long-time users report a decline in the app's value and reward generosity over time, indicating a potential shift in sentiment.
  • Game Integration Impact: The introduction of game integration has divided users, with some enjoying the added engagement and others finding it frustrating due to technical issues.
  • Customer Support is Key: Negative reviews consistently highlight the importance of reliable and responsive customer support in maintaining user satisfaction.
  • Costco Executive Membership Issues: There are repeated complaints of not receiving the promised points for Costco Executive memberships.

Conclusion

Fetch: America’s Rewards App has a strong foundation as a user-friendly rewards platform. However, to maintain its success and prevent user churn, it must address the key pain points related to point crediting accuracy, customer support, receipt scanning limitations, and game integration. By prioritizing these improvements and considering the frequently requested features, Fetch can enhance the user experience and solidify its position as a leading rewards app. The app should focus on ensuring that it delivers on its promises and provides reliable support to its users.

Overall Recommendation: Prioritize fixing the core issues related to point crediting and customer support. Re-evaluate the reward structure and consider adding more ways to earn points.

Original App Link

https://apps.apple.com/us/app/fetch-americas-rewards-app/id1182474649?uo=2