Customer Reviews (500)

Name177777 • 2025-03-24T21:30:10-07:00

I can’t believe how easy it is to set up the miners in this app. Way cheaper energy costs than I would get running my own miner at home. Highly recommended.

ArruabarrenaA • 2025-03-24T17:54:20-07:00

Thumbs up

userK1 • 2025-03-24T17:13:54-07:00

I purchased around 350th (8500 USD) and used for around 6 months. Issues: 1. Withdrawing Gomining is painful. I have to wait for an approval, requests constantly get stuck in pending and I have to contact support to fix it, and I can’t have more than one withdrawal request at a time? When you withdraw Gomining, many times the transaction doesn’t get marked as “complete” once your funds have been sent. It stays as “pending” indefinitely. This makes it impossible to initiate another withdrawal since you’re only allowed to have one active withdrawal at a time. You cannot have bugs that constantly require contacting you. This is supposed to be a mature platform not a beta version with bugs around withdrawing. It takes several days after contacting them to simply toggle the state from pending to complete. So enjoy waiting for several days to initiate a new withdrawal. Your funds are trapped until they feel like toggling it to complete. You’re at their mercy until they do. 2. Nowhere in the platform does it say that if you use in app purchase, you cannot sell your miners for 90 days. It might be in the terms and conditions, but it should be plastered throughout to make it extra clear whenever you buy or upgrade a miner. No transparency again so users are locked in for a minimum of 90 days. It’s also NOT ALWAYS 90 DAYS. It’s how many ever days they want, but always more than 90. I currently have a 100th miner and it’s been 92 days and I cannot sell it.What gives? Who knows if I ever will be able to? Just another tactic to keep you locked in. 3. All the ROI figures are highly misleading and designed to market to new users. None of them take into account mining complexity. The calculator should try to predict mining complexity changes as bitcoin price fluctuates. Instead it just shows you a theoretical amount based on a stable mining complexity which is misleading. Why can’t you look at the Binance pool mining complexity fluctuations in the past years based on bitcoin price changes and factor that in with a predictive algorithm? Because it would actually be significantly lower ROI numbers and new users would be put off. You’ll notice that when you’re buying a new miner you can see potential profits at higher btc prices but not lower btc prices. They don’t want you to see how much your profits will drop when BTC drops because it’s so drastic in a bear market. No transparency 4. There’s no explanation as to what factors change the price of TH. They just change it when they feel like, which is fine, but at least explain to users what might cause a change aside from bitcoin price changes. Many times the cost of TH changes with a stable btc. Show users how Th has changed in the past with a price history chart. Or is that too much transparency? 5. It intentionally shows you the “total earnings” on the home page and in several places which doesn’t include the amount you pay for maintenance and electricity. This number isn’t my “earnings”. Maybe it’s my revenue. You’re again trying to inflate and make it look like I made more than I did. Your actual earnings are much less and can only be seen in the rewards tab. Everywhere else (dashboard, Home Screen, leaderboard) is not showing you the net reward. Why? So new users think they’re making more than they actually are. In my six months of use I must’ve contacted support at least 30 times with issues. The problem really lies in lack of transparency and too much centralization. It’s clear the platform tries to trap new users into it and make it as difficult as possible to leave. A lot of platforms do this, but it’s way overdone here for a web3 platform. They have full control over every single part of the platform. Nothing is really yours. The returns are not worth the headaches that come from using this. An overall painful experience. I recommend new users not fall into the trap of seeing attractive returns and thinking this is a wise investment. It isn’t. You’ll get better returns from a fund and it’s way more liquid and easier to sell and cash out when you need. Please please please avoid this. There are so many difficulties surrounding important core functions that make it most impossible to use. Selling and withdrawing are extremely important and it is EXTREMELY DIFFICULT TO KEEP YOU LOCKED IN.

Summary of Key Insights

GoMining is presented as an accessible entry point into Bitcoin mining through NFT-based digital miners. The app enjoys a generally positive sentiment, with many users praising its ease of use, the innovative mining model, and the potential for passive income. However, significant concerns are raised regarding transparency, ROI calculations, withdrawal difficulties, and customer support responsiveness. Some users also perceive the app as requiring substantial investment to achieve meaningful returns, bordering on a "pay-to-win" model. There are also recurring claims of Ponzi-like schemes and hidden fees. The overall rating is skewed positively by a large number of 5-star reviews, but the 1-star reviews highlight serious issues that warrant attention.

Key Strengths:

  • Ease of use and accessibility for beginners.
  • Innovative NFT-based mining model.
  • Potential for passive income.
  • Engaging community (Miner Wars, Clans).

Key Weaknesses:

  • Lack of transparency in ROI calculations and fee structures.
  • Difficulties with withdrawals and customer support.
  • High initial investment required for meaningful returns.
  • Concerns about Ponzi-like characteristics and hidden fees.
  • Inconsistent app performance and glitches.

Overall Sentiment: Mixed, with a large number of positive reviews offset by significant negative feedback.

Quantitative Metrics:

  • Overall Reviews: 500
  • Score Distribution: {"1":61,"2":11,"3":24,"4":62,"5":342}
    • 5-Star: 68.4%
    • 4-Star: 12.4%
    • 3-Star: 4.8%
    • 2-Star: 2.2%
    • 1-Star: 12.2%

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Reviews were collected up to March 23, 2025.
  • Analysis Methods:
    • Sentiment analysis based on review text.
    • Keyword extraction to identify frequently mentioned topics and issues.
    • Categorization of reviews by star rating to understand sentiment distribution.
    • Manual review and thematic analysis to identify recurring patterns and actionable insights.

Key User Pain Points

  • Withdrawal Issues: Many users report difficulties withdrawing their earnings, including pending requests, slow approvals, and bugs that prevent initiating new withdrawals. This is a critical issue that erodes user trust.
  • Misleading ROI Calculations: Users claim that ROI figures are often misleading and do not accurately reflect the impact of mining complexity, fees, and market fluctuations. This creates unrealistic expectations and dissatisfaction.
  • Lack of Transparency: A lack of transparency regarding fees, factors affecting TH/s price, and the 90-day lock-in period for selling miners purchased with in-app purchases is a recurring complaint.
  • Poor Customer Support: Slow response times, unhelpful support agents, and difficulty resolving issues are frequently mentioned.
  • High Investment Threshold: Many users feel that a significant upfront investment is required to achieve meaningful returns, making the app less accessible to casual users.
  • Hidden Fees and Maintenance Costs: Unexpected charges and high maintenance fees significantly reduce profitability.
  • App Glitches and Instability: Some users report app crashes, loading issues, and difficulties with certain features.
  • Security Concerns: Reports of hacked accounts and stolen funds raise serious security concerns.
  • Lack of Educational Resources: Some users, particularly beginners, find the app confusing and request more descriptive explanations of features and terminology.

Frequently Requested Features

  • Improved ROI Calculator: A more accurate ROI calculator that factors in mining complexity, fees, and market fluctuations.
  • Clearer Fee Structure: Transparent and easily accessible information about all fees and charges.
  • Faster Withdrawals: Streamlined withdrawal process with faster approvals and fewer bugs.
  • Improved Customer Support: More responsive and helpful customer support channels.
  • More Educational Resources: Tutorials, FAQs, and explanations of key concepts for beginners.
  • Real-Time Bitcoin Mined Updates: Update the bitcoin mined in real time instead of once per day.
  • Widgets: Add widgets so users can glance at their rigs.
  • Deposit BTC to Upgrade Feature: Allow users to deposit BTC to upgrade features.
  • Option to choose reinvest or BTC mining: Allow each miner to choose whether to reinvest or BTC mining or reinvest into TH.

Strengths and Positive Aspects

  • Ease of Use: Many users appreciate the app's user-friendly interface and straightforward setup process, making it accessible to beginners.
  • Innovative Mining Model: The NFT-based mining model is seen as a unique and scalable approach to participating in Bitcoin mining.
  • Passive Income Potential: Users are attracted to the potential for earning passive income through daily BTC rewards.
  • Community Engagement: The Miner Wars and clan features foster a sense of community and provide opportunities for collaboration.
  • Accessibility: The app allows users to participate in mining without the need for expensive hardware or technical expertise.
  • Consistent Rewards: Many users report receiving consistent daily rewards.
  • Customer Service (Sometimes): Some users have had positive experiences with customer service, particularly with specific agents.

Prioritized Action Recommendations

High Priority:

  • Address Withdrawal Issues: Investigate and resolve the technical issues causing withdrawal delays and failures. Implement a more transparent and efficient withdrawal process.
  • Improve ROI Transparency: Develop a more accurate and transparent ROI calculator that factors in all relevant variables. Clearly disclose all fees and charges upfront.
  • Enhance Customer Support: Improve customer support responsiveness and provide more helpful and knowledgeable support agents. Implement a more robust ticketing system and knowledge base.
  • Security Audit: Conduct a thorough security audit to identify and address potential vulnerabilities. Implement stronger security measures to protect user accounts and funds.

Medium Priority:

  • Clarify Lock-in Period: Clearly communicate the 90-day lock-in period for selling miners purchased with in-app purchases. Display this information prominently during the purchase process.
  • Improve App Stability: Address app glitches, crashes, and loading issues to improve the overall user experience.
  • Develop Educational Resources: Create comprehensive tutorials, FAQs, and explanations of key concepts to help beginners understand the app and its features.
  • Review Fee Structure: Evaluate the current fee structure and consider reducing fees to make the app more accessible and profitable for users with smaller investments.
  • Address Concerns about Ponzi-like characteristics: Provide more transparency about the underlying mining operations and how rewards are generated.

Low Priority:

  • Enhance Gamification: Explore ways to enhance the Miner Wars and clan features to increase user engagement and provide more meaningful rewards.
  • Add Language Support: Consider adding support for additional languages to cater to a wider audience.
  • Implement Real-Time Updates: Provide real-time updates on bitcoin mining progress and earnings.

Opportunities for Startup Ideas

  • Transparent Crypto Investment Platform: A platform that provides fully transparent ROI calculations, fee structures, and operational details for crypto mining and other investment opportunities.
  • AI-Powered Crypto Support Bot: An AI-powered customer support bot that can quickly and accurately answer user questions about crypto investments.
  • Gamified Crypto Education App: An app that teaches users about crypto mining and investing through engaging games and interactive tutorials.
  • Secure Crypto Wallet with Built-in Mining: A secure crypto wallet that allows users to participate in cloud mining directly from their wallet.
  • Decentralized Mining Pool Marketplace: A marketplace where users can connect with and invest in decentralized mining pools with transparent performance metrics.

Trends and Observations

  • Language Preferences: A significant number of reviews are written in languages other than English, suggesting a diverse user base.
  • Shift in Sentiment: Some users who initially praised the app have become more critical over time, citing declining rewards and increasing fees.
  • Focus on Long-Term Investment: Many users view GoMining as a long-term investment and are willing to wait for returns.
  • Importance of Community: The community aspect of the app is highly valued by many users.
  • Impact of Bitcoin Price: User sentiment is heavily influenced by fluctuations in the price of Bitcoin.

Conclusion

GoMining offers a promising concept for accessible Bitcoin mining, but significant concerns regarding transparency, ROI calculations, withdrawal difficulties, and customer support need to be addressed. While the app enjoys a generally positive sentiment, the negative feedback highlights serious issues that could erode user trust and hinder long-term growth. By prioritizing the action recommendations outlined above, GoMining can improve the user experience, build trust, and solidify its position as a leading platform for accessible Bitcoin mining. Overall, it is recommended that the developers focus on building trust and transparency before further expanding the platform.

Original App Link

https://apps.apple.com/us/app/gomining-mining-app/id1622100275?uo=2