Customer Reviews (500)

Punal2k • 2025-03-21T21:02:32-07:00

It’s easy to use and quick to respond. And the answers are consistent.

Mommy4344 • 2025-03-21T20:30:26-07:00

I love this company they did an job

Riejos • 2025-03-21T20:26:58-07:00

Great

Summary of Key Insights

  • The Google Gemini app receives mixed reviews, with a generally positive sentiment skewed by a significant number of negative reviews highlighting usability issues and concerns about censorship/bias.
  • Key strengths include its ease of use, speed, and perceived accuracy compared to other AI assistants like ChatGPT.
  • Major weaknesses revolve around the lack of iPad optimization, frequent crashes/bugs, censorship/biased responses, limitations in image generation, and missing features.
  • The overall rating is approximately 4.0 stars based on the provided review distribution. The distribution is heavily skewed towards 5-star reviews (56.8%), but the significant number of 1-star reviews (22.8%) indicates substantial user dissatisfaction.
  • Score Distribution: {"1":114,"2":28,"3":37,"4":37,"5":284}

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number and features discussed.
  • Analysis Methods: Manual review of individual reviews to identify common themes, sentiment, feature requests, and pain points. Quantitative analysis of star rating distribution. Keyword extraction was used to identify common words and phrases.

Key User Pain Points

  • iPad Optimization Issues: Numerous users complain about the app not being optimized for iPad, resulting in a stretched iPhone-like interface with black bars. This significantly impacts usability on iPads.
  • Crashes and Bugs: A significant number of users report frequent crashes, blank screens, and voice activation problems. These issues make the app unreliable and frustrating.
  • Censorship and Bias: Some users express concerns about political censorship and biased responses, leading to mistrust in the app's neutrality.
  • Image Generation Problems: Several users report that the image generation feature either doesn't work or is limited, despite being advertised.
  • Lack of Features: Users mention missing features like project organization, chat search, and integration with other apps (e.g., Gmail, Slides, Sheets).
  • Voice Dictation Issues: Voice dictation is not working for some users after the latest update.
  • Text Copying Issues: Difficult to copy specific portions of the text results.

Frequently Requested Features

  • iPad Optimization: A native iPad app with proper screen resolution and multitasking support is the most frequently requested feature.
  • Image to Video Option
  • Chat Search
  • Widget Support: Users want widgets for quick access to Gemini on their home screens.
  • Gmail Access
  • CarPlay Support
  • PDF Attachment Capability: Ability to attach and analyze PDF documents.
  • Memory Option: Ability to save and remember previous conversations.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to use and intuitive.
  • Speed: The app is generally praised for its quick response times.
  • Accuracy: Some users find Gemini more accurate and detailed than other AI assistants like ChatGPT.
  • Conversational Ability: Users appreciate the natural and conversational interaction with Gemini.
  • Image Generation: When it works, the image generation feature is a popular aspect.
  • Helpful For School/Work: Many users find the app helpful for studying, writing, and brainstorming.
  • Live Feature: The Gemini Live feature is the best interaction with AI for some users.
  • Talks Back: The ability to talk back is a great insight for some users.

Prioritized Action Recommendations

High Priority:

  • Fix Crashes and Bugs: Address the frequent crashes, blank screens, and voice activation problems to improve app stability and reliability.
  • Implement iPad Optimization: Develop a native iPad app with proper screen resolution and multitasking support.
  • Improve Image Generation: Fix the image generation feature and address limitations to meet user expectations.

Medium Priority:

  • Address Censorship/Bias Concerns: Review and adjust content filtering policies to ensure neutrality and avoid biased responses.
  • Enhance Text Copying: Improve the user experience for copying text from results.
  • Add Chat Search: Implement a search function to allow users to easily find previous conversations.
  • Develop Widget Support: Create widgets for quick access to Gemini features on home screens.

Low Priority:

  • Integrate with Other Apps: Explore integration with Gmail, Slides, and Sheets to expand functionality.
  • Implement CarPlay Support
  • PDF Attachment Capability:
  • Memory Option:
  • Add Voice Control for Live Feature

Opportunities for Startup Ideas

  • AI-Powered Productivity Suite: A suite of AI-powered tools integrated with Gemini that help users manage projects, create documents, and collaborate effectively.
  • AI Tutor for Specific Subjects: An AI tutor that specializes in specific subjects (e.g., math, science) and provides personalized learning experiences.
  • AI-Powered Smart Home Assistant: An AI assistant that can control smart home devices and automate tasks based on user preferences.
  • AI Image Generator: Create a dedicated app focused solely on AI image generation, offering advanced features and customization options.
  • AI-Powered Accessibility App: Develop a suite of AI-powered tools designed to assist people with disabilities, such as ADHD, Autism, PTSD, and Anxiety.

Trends and Observations

  • Language Preferences: A few reviews mention the need for better Persian language support.
  • Platform Discrepancies: The iPad experience is consistently worse than the iPhone experience.
  • User Sentiment Shifts: Some users who initially praised the app have downgraded their ratings due to recent updates causing bugs and performance issues.
  • Bias and Censorship Perception: There's a recurring concern that Gemini is heavily censored and/or politically biased.
  • Comparison to ChatGPT: ChatGPT is frequently used as a benchmark for comparison, especially regarding features and accuracy.
  • Image Generation Expectations: The advertising of image generation creates high expectations, which are often unmet in the current version.

Conclusion

The Google Gemini app shows promise as an AI assistant, but it suffers from several usability issues and concerns about censorship. Addressing the crashes, bugs, and iPad optimization problems should be the top priority. Improving image generation and addressing bias concerns are also crucial for enhancing user satisfaction and trust. By focusing on these areas, Google can solidify Gemini's position as a leading AI assistant. Overall, while the app has potential, it needs significant improvements to reach its full potential and compete effectively with other AI assistants.

Original App Link

https://apps.apple.com/us/app/google-gemini/id6477489729?uo=2